Contact Center Representative I with Portuguese

Aon
Krakow
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer interaction","Problem-solving","Flexibility","Organization"]

Serve as a first point of contact for global clients, providing guidance on employee benefits and supporting customers through questions and issues. During your first three months, you’ll learn how the benefits are organized for clients, work alongside a team of specialists, and become familiar with online tools used to select and manage benefits. This is a hybrid role based in Kraków, with a focus on developing customer service and benefits expertise.

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FursaFursa
Aon
Aon
1 day ago

Contact Center Representative I with Portuguese

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a first point of contact for global clients, providing guidance on employee benefits and supporting customers through questions and issues. During your first three months, you’ll learn how the benefits are organized for clients, work alongside a team of specialists, and become familiar with online tools used to select and manage benefits. This is a hybrid role based in Kraków, with a focus on developing customer service and benefits expertise.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as a first point of contact for global clients.
  • •Provide help and guidance regarding clients’ benefits.
  • •Support customers in resolving issues as part of daily client interactions.
  • •Learn how the organization and employee benefits are set up for clients in the first 3 months.
  • •Use online tools customers use to select and handle their benefits.

Key Requirements

  • •Up to 6 months of experience in a similar role is useful.
  • •Excellent English and Portuguese at least C1 (CEFR), used daily.
  • •Strong communication skills for interacting with customers and helping resolve issues.
  • •Flexibility and good organisation skills.
  • •Polish speakers may occasionally handle contacts in Polish.
Skills:CommunicationCustomer interactionProblem-solvingFlexibilityOrganization
Languages:EnglishPortuguesePolish
Tech Stack:Online tools

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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