Senior Associate, Strategy & Analytics (Service Quality)

Lalamove
Anywhere
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsSkills: ["Communication","Problem-solving"]

Lead data-driven strategy and operational analytics for global driver service quality. You’ll govern regional service quality frameworks, standardize infraction measurement, and perform deep-dive analysis on trends and compliance metrics. Partner with product, tech, and operations teams to automate infraction detection, streamline retraining, and build preventive product features—translating complex datasets into actionable plans across regions.

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Lalamove
Lalamove
3 days ago

Senior Associate, Strategy & Analytics (Service Quality)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead data-driven strategy and operational analytics for global driver service quality. You’ll govern regional service quality frameworks, standardize infraction measurement, and perform deep-dive analysis on trends and compliance metrics. Partner with product, tech, and operations teams to automate infraction detection, streamline retraining, and build preventive product features—translating complex datasets into actionable plans across regions.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Define and govern regional service quality frameworks to ensure compliance with community guidelines across markets.
  • •Establish and refine service quality measurement by standardizing infraction tracking using Infraction and Score.
  • •Conduct deep-dive analytics on infraction trends, operational failure points, and compliance metrics to identify root drivers.
  • •Partner with regional product, tech, and operations teams to automate infraction detection, streamline driver retraining, and build proactive features.
  • •Execute targeted quality interventions based on analytical findings to reduce platform misconduct.

Key Requirements

  • •At least 2 years of work experience in a business intelligence or data analytics role.
  • •Strong proficiency in SQL.
  • •Knowledge of data warehousing concepts is a plus.
  • •Experience using Tableau or other BI tools for reporting and analysis.
  • •High proficiency in both English and Chinese, with strong communication skills to translate complex problems into actionable plans across regions.
Experience:2+ yearsLogisticsMarketplaceRide-hailing
Skills:CommunicationProblem-solving
Languages:EnglishChinese
Tech Stack:SQLTableau

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn