3 months ago

General Banking Officer (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Join HSBC Macau as a General Banking Officer to deliver friendly, efficient personal banking services, handle customer inquiries, and support branch goals. You’ll assist in sales and service delivery, participate in risk and compliance reviews, gather customer feedback, and contribute to a customer-centric, risk-aware culture while collaborating with teams and Premier services.

Location: Macau

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
•Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
•Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
• Note: combined into one item below
•Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinking
•Collect market intelligence, and report customer feedback, usage, receptiveness etc.
•Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
•Complete the data entry and the processing of documents on new business intakes received.
•Providing consistent high level service delivery and efficiency to Premier and general banking customers.
•Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
•Assist in driving the Bank’s value and build a customer centric and risk adverse culture
•Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
•Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Key Requirements

•Customer service focused mindset
•Prior banking industry experience would be preferable
•Fluent in spoken and written in English, Chinese and Putonghua
•Good communication and interpersonal skills
•Aspired to develop your career in sales and servicing roles at retail branches

Experience:BankingRetail banking

Skills:CommunicationInterpersonal skillsCustomer serviceTeamwork

Languages:EnglishChinesePutonghua

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 months ago

General Banking Officer (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Macau

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
•Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
•Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
• Note: combined into one item below
•Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinking
•Collect market intelligence, and report customer feedback, usage, receptiveness etc.
•Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
•Complete the data entry and the processing of documents on new business intakes received.
•Providing consistent high level service delivery and efficiency to Premier and general banking customers.
•Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
•Assist in driving the Bank’s value and build a customer centric and risk adverse culture
•Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
•Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Key Requirements

•Customer service focused mindset
•Prior banking industry experience would be preferable
•Fluent in spoken and written in English, Chinese and Putonghua
•Good communication and interpersonal skills
•Aspired to develop your career in sales and servicing roles at retail branches

Experience:BankingRetail banking

Skills:CommunicationInterpersonal skillsCustomer serviceTeamwork

Languages:EnglishChinesePutonghua

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn