Networking Managed Services Engineer (L1)

NTT
South Africa
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Strong analytical and problem-solving skills","Excellent verbal and written communication","Customer-service oriented","Ability to work independently and as part of a team","Attention to detail"]

Support and maintain network infrastructure by monitoring availability and performance, assisting with device installation and configuration (routers, switches, wireless access points, firewalls), and handling basic network troubleshooting. Respond to incidents and service requests within SLA, participate in root-cause investigations, and document resolutions and procedures. Help with firmware/patching, health checks, backup/recovery, and security monitoring while collaborating with server, cloud, desktop, and cybersecurity teams to support deployments and upgrades.

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FursaFursa
NTT
NTT
2 days ago

Networking Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support and maintain network infrastructure by monitoring availability and performance, assisting with device installation and configuration (routers, switches, wireless access points, firewalls), and handling basic network troubleshooting. Respond to incidents and service requests within SLA, participate in root-cause investigations, and document resolutions and procedures. Help with firmware/patching, health checks, backup/recovery, and security monitoring while collaborating with server, cloud, desktop, and cybersecurity teams to support deployments and upgrades.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Monitor network performance and availability using network management tools.
  • •Assist with installation, configuration, maintenance, upgrades, patching, and firmware updates for network devices.
  • •Respond to network incidents and service requests within SLA, escalating complex issues to senior engineers and assisting with root-cause investigations.
  • •Document incidents, resolutions, and troubleshooting procedures; maintain accurate network diagrams and documentation.
  • •Support network security and compliance by assisting with security controls, monitoring firewall logs/alerts, and participating in vulnerability assessments and remediation.

Key Requirements

  • •Education in a technical discipline such as Information Technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, or Network Engineering.
  • •Networking fundamentals with knowledge of TCP/IP, DNS, DHCP, VLANs, subnetting, and routing/switching.
  • •Ability to perform network troubleshooting for connectivity issues and participate in incident and problem management.
  • •Familiarity with LAN/WAN, wireless networking concepts, VPN technologies, firewall fundamentals, and network monitoring tools.
  • •Experience with Windows Server and Windows 11, plus ITIL, Microsoft Office Suite, and IT service management tools (ServiceNow).
Experience:Enterprise networking environments
Education:
Skills:Strong analytical and problem-solving skillsExcellent verbal and written communicationCustomer-service orientedAbility to work independently and as part of a teamAttention to detail
Certifications:HuaweiCisco Certified Network Associate (CCNA)CompTIA Network+Fortinet NSE AssociateMicrosoft Certified: Azure Fundamentals
Tech Stack:TCP/IPDNSDHCPVLANsRouting and SwitchingLAN/WANWireless networkingVPNFirewallNetwork monitoring toolsWindows ServerWindows 11ITILMicrosoft Office SuiteServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn