Lead System Specialist - Email Platform & Consent Infrastructure

Salesforce
San Francisco
Workplace: OnsiteFull timeUSD 150,100 - 227,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Operational excellence","Process optimization","Cross-functional collaboration","Incident response","Process ownership"]

Lead operational excellence for Salesforce’s email messaging and consent infrastructure, driving high availability and performance across data and compliance systems. Own incident response and escalation for reliability and compliance-driven events, operationalize legal requirements into automated enforcement cycles, and manage global suppression strategy. Partner with analytics and engineering to maintain data extract pipelines and reporting, evolve the preference center, and build scalable support and triage operations while representing the platform roadmap to senior leadership.

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FursaFursa
Salesforce
Salesforce
6 days ago

Lead System Specialist - Email Platform & Consent Infrastructure

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead operational excellence for Salesforce’s email messaging and consent infrastructure, driving high availability and performance across data and compliance systems. Own incident response and escalation for reliability and compliance-driven events, operationalize legal requirements into automated enforcement cycles, and manage global suppression strategy. Partner with analytics and engineering to maintain data extract pipelines and reporting, evolve the preference center, and build scalable support and triage operations while representing the platform roadmap to senior leadership.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive the operational roadmap and execution across email infrastructure, consent management, and analytics pipelines to ensure availability and performance.
  • •Optimize processes for data modeling and identity resolution, translating technical architecture into scalable operational workflows for stakeholders.
  • •Ensure system stability and compliance by managing global platform configurations and aligning legal, data, and regional marketing teams.
  • •Own incident response and escalation for platform reliability events, driving fast, accurate resolution under time and legal pressure.
  • •Operationalize legal and compliance requirements into automated enforcement cycles and manage global suppression strategy and preference center evolution.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401k

Key Requirements

  • •10+ years of experience in platform operations, technical program management, or systems engineering, running complex compliance-sensitive data infrastructure at scale.
  • •Drive operational excellence and process improvement in enterprise marketing technology, customer data platforms, or high-volume messaging systems.
  • •Manage cross-functional delivery while navigating technical and legal dependencies to ensure stable, compliant system performance.
  • •Systems-level thinker for consent flows, suppression logic, segment activation pipelines, compliance enforcement cycles, and multi-org data dependencies.
  • •Own end-to-end support operations or triage functions for a shared internal platform, building structure and scalability where processes don’t exist.
Experience:Enterprise marketing technologyCustomer data platformsHigh-volume messaging systemsCompliance-sensitive systems
Skills:Operational excellenceProcess optimizationCross-functional collaborationIncident responseProcess ownership
Tech Stack:Salesforce Data CloudMarketing Cloud Engagement

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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