Guest Services Representative

Live Nation Entertainment
Pennsylvania
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Communication","Teamwork","Judgment","Interpersonal skills"]

Serve as a guest service contact by answering inbound calls and handling inquiries about products and services, resolving concerns and complaints with clear analysis and effective follow-through. Adapt to customer needs, provide ordering and account-support information, and assist with questions in person or by phone. Maintain accurate records of interactions and escalate unresolved grievances, while participating in venue recycling efforts to support service excellence.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a guest service contact by answering inbound calls and handling inquiries about products and services, resolving concerns and complaints with clear analysis and effective follow-through. Adapt to customer needs, provide ordering and account-support information, and assist with questions in person or by phone. Maintain accurate records of interactions and escalate unresolved grievances, while participating in venue recycling efforts to support service excellence.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exemplary customer service by answering inbound calls and resolving customer concerns.
  • •Provide information about products and services and help customers with orders and account-related requests.
  • •Assist customers in person or by telephone, including entering/canceling accounts and gathering complaint details.
  • •Maintain records of customer interactions, inquiries, complaints, and actions taken.
  • •Escalate unresolved grievances to designated departments and support venue recycling efforts.

Key Requirements

  • •Strong problem solving and strategic thinking skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Sound judgment, tact, and diplomacy when working with customers.
  • •Team-oriented mindset and ability to execute programs.
  • •Ability to perform physical duties including constant walking, climbing stairs, and lifting/carrying up to 50 lbs.
Skills:Problem-solvingCommunicationTeamworkJudgmentInterpersonal skills

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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