Guest Services Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Interact with guests to answer inquiries about products and services, resolve complaints, and provide information by phone or in person. Deliver exemplary service to maintain customer loyalty, adapt to customer needs, and solicit sales of new or additional services. Maintain accurate records of interactions and referrals. Support venue recycling efforts and handle other tasks assigned by the Guest Services Manager.

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Deliver exemplary customer service, including answering inbound calls to resolve concerns through analysis.
•Adapt to customer needs, ensuring understanding and taking appropriate action to meet expectations.
•Confer with customers by telephone or in person to provide information, take/enter orders, cancel accounts, and handle complaints.
•Participate in venue recycling efforts before, during, and after shows.
•Record customer interaction details and refer unresolved grievances to designated departments for further investigation.

Key Requirements

•Strong strategic thinking and creative problem-solving skills.
•Excellent verbal, written, and interpersonal communication skills.
•Demonstrate acute judgment, tact, and diplomacy.
•Show teamwork and the ability to execute programs.
•Ability to constantly walk, climb stairs, lift and carry 50 lbs, and occasionally sit.

Skills:Strategic thinkingCreative problem solvingCommunicationJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

Loading job details...

Preparing the role view and application actions.

Live Nation Entertainment

1 week ago

Guest Services Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Deliver exemplary customer service, including answering inbound calls to resolve concerns through analysis.
•Adapt to customer needs, ensuring understanding and taking appropriate action to meet expectations.
•Confer with customers by telephone or in person to provide information, take/enter orders, cancel accounts, and handle complaints.
•Participate in venue recycling efforts before, during, and after shows.
•Record customer interaction details and refer unresolved grievances to designated departments for further investigation.

Key Requirements

•Strong strategic thinking and creative problem-solving skills.
•Excellent verbal, written, and interpersonal communication skills.
•Demonstrate acute judgment, tact, and diplomacy.
•Show teamwork and the ability to execute programs.
•Ability to constantly walk, climb stairs, lift and carry 50 lbs, and occasionally sit.

Skills:Strategic thinkingCreative problem solvingCommunicationJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website