Customer Service Rep

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Empathy","Communication","Problem-solving","Multitasking","Conflict resolution","Positive attitude","Accountability","Customer-focused","Teamwork"]

Serve as the first point of contact for customers across phone, email, chat, and social media. Troubleshoot issues, handle returns/exchanges, resolve complaints, and support order management including tracking, billing questions, and account updates. Maintain accurate CRM documentation and identify trends to improve service. Collaborate with sales, tech, and operations teams to ensure smooth customer experiences.

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FursaFursa
Qureos
Qureos
2 weeks ago

Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the first point of contact for customers across phone, email, chat, and social media. Troubleshoot issues, handle returns/exchanges, resolve complaints, and support order management including tracking, billing questions, and account updates. Maintain accurate CRM documentation and identify trends to improve service. Collaborate with sales, tech, and operations teams to ensure smooth customer experiences.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, chat, and social media with professionalism and empathy
  • •Troubleshoot issues, process returns/exchanges, and resolve complaints efficiently
  • •Learn and explain products/services to help customers make informed decisions
  • •Assist with placing orders, tracking shipments, handling billing questions, and updating accounts
  • •Log interactions in a CRM and collaborate with sales, tech, and operations teams to improve customer experiences

Key Requirements

  • •1+ years of experience in customer service, call center, or retail
  • •Excellent verbal and written communication skills with a friendly, patient, and clear approach
  • •Strong problem-solving, multitasking, and conflict resolution skills
  • •Comfortable using CRM tools and ticketing systems
  • •Able to work flexible hours, including weekends/holidays if needed
Experience:1+ years
Skills:EmpathyCommunicationProblem-solvingMultitaskingConflict resolutionPositive attitudeAccountabilityCustomer-focusedTeamwork
Tech Stack:CRM toolsTicketing systemsMicrosoft/Google WorkspacePhoneEmailChatSocial media

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn