Customer Success - Trainer

Wing Assistant
Philippines
Workplace: HybridFull timePHP 50,000 - 70,000 monthlyFunction: Customer Success & Account ManagementSkills: ["Communication","Facilitation","Coaching","Feedback delivery","Performance improvement"]

Coach and mentor Customer Success Managers (CSMs) by conducting quality reviews, delivering structured coaching plans, and leading training sessions. You’ll develop and maintain coaching documentation, track and analyze coaching effectiveness and performance trends, and work with leadership to identify training needs and continuous improvement opportunities. The role includes a mock training simulation and requires presenting an original presentation deck tailored to CSM success.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
5 days ago

Customer Success - Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Coach and mentor Customer Success Managers (CSMs) by conducting quality reviews, delivering structured coaching plans, and leading training sessions. You’ll develop and maintain coaching documentation, track and analyze coaching effectiveness and performance trends, and work with leadership to identify training needs and continuous improvement opportunities. The role includes a mock training simulation and requires presenting an original presentation deck tailored to CSM success.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
  • •Conduct quality reviews of customer interactions (calls, emails, task updates) and provide detailed feedback.
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals.
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards.
  • •Track, report, and analyze coaching effectiveness and performance trends; collaborate with leadership on skill development and training needs.

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

  • •Experience coaching Customer Success Managers (CSMs), Account Managers, or similar client-facing roles.
  • •A solid foundation in quality assurance and structured feedback delivery for customer interactions.
  • •Ability to facilitate coaching using metrics and performance trends, with strong communication and facilitation skills.
  • •Familiarity with CRMs and performance coaching tools.
  • •Former BPO trainers with QA and client-facing experience are strongly encouraged to apply.
Experience:BPO
Skills:CommunicationFacilitationCoachingFeedback deliveryPerformance improvement
Tech Stack:CRMsHubspotPipedriveStripeDialpad

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website