Business Analyst (Customer Success)

SpaceX
Redmond, Texas
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Research","Cross-functional collaboration","Project management","Data analysis"]

Analyze Starlink consumer metrics to drive subscriber growth and improve user value. You’ll build forecasting models, perform market research and pricing/elasticity analysis, and create dashboards to track KPIs across acquisition, retention, and engagement. Partner cross-functionally with marketing, product, and sales to translate findings into actionable strategies, while identifying data gaps and supporting improvements to data collection for robust consumer use cases.

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FursaFursa
SpaceX
SpaceX
1 month ago

Business Analyst (Customer Success)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Analyze Starlink consumer metrics to drive subscriber growth and improve user value. You’ll build forecasting models, perform market research and pricing/elasticity analysis, and create dashboards to track KPIs across acquisition, retention, and engagement. Partner cross-functionally with marketing, product, and sales to translate findings into actionable strategies, while identifying data gaps and supporting improvements to data collection for robust consumer use cases.
Location: Redmond, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Perform in-depth analyses of consumer metrics (LTV, CAC, churn, cohorts) using SQL and statistical methods to identify trends and opportunities.
  • •Develop forecasting models for subscriber growth, revenue projections, and market penetration using external indicators.
  • •Create and maintain reporting dashboards and visualizations to track KPIs for acquisition, retention, and engagement.
  • •Conduct market research and price analysis to recommend optimizations based on elasticity, competitive pricing, and promotions.
  • •Collaborate cross-functionally and support data improvements by identifying data gaps and working with engineering teams to strengthen datasets.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree.
  • •2+ years of professional experience in business analytics, consulting, market research, or growth operations.
  • •1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g., Tableau, Power BI, Looker).
  • •Experience with forecasting, financial metrics (e.g., LTV, CAC), or pricing analysis.
  • •Advanced SQL skills, including complex joins, window functions, and query optimization.
Experience:2+ yearsConsumer techStartupsConsultingGrowth operations
Education:Bachelor's
Skills:CommunicationResearchCross-functional collaborationProject managementData analysis
Languages:English
Tech Stack:SQLTableauPower BILookerPythonRVBAETL

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn