Web Content Coordinator

Esri
California
Workplace: OnsiteFull timeUSD 70,304 - 93,600 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Organization","Prioritization","Analytical thinking"]

Coordinate the development and delivery of customer-facing technical support content for Esri. Edit and maintain a technical support knowledge base, collaborate with subject matter experts, and write tailored content for multiple audiences and channels. Manage web content publishing (including HTML) and support distributor/customer-facing communications for technical support projects. Use performance data and stakeholder feedback to improve content quality, strategy, and customer experience while juggling multiple priorities.

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Esri
Esri
4 days ago

Web Content Coordinator

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Last checked: 10 hours agoStatus: Live

Job Summary

Coordinate the development and delivery of customer-facing technical support content for Esri. Edit and maintain a technical support knowledge base, collaborate with subject matter experts, and write tailored content for multiple audiences and channels. Manage web content publishing (including HTML) and support distributor/customer-facing communications for technical support projects. Use performance data and stakeholder feedback to improve content quality, strategy, and customer experience while juggling multiple priorities.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Entry level

Key Responsibilities

  • •Edit and maintain technical support knowledge base content for accuracy, clarity, consistency, and usability.
  • •Collaborate with subject matter experts to resolve technical questions and improve content quality.
  • •Write, edit, and publish engaging content tailored to multiple audiences and communication channels.
  • •Coordinate and deliver communications for technical support projects, including distributor and customer-facing content.
  • •Analyze content performance and stakeholder feedback to identify improvements and support content strategy initiatives.

Pay and Benefits

Salary: USD 70,304 - 93,600 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1+ years of experience in content creation, editing, technical writing, communications, marketing, or a related field.
  • •Excellent writing, editing, proofreading, and verbal communication skills.
  • •Strong technical writing plus developmental editing/copyediting skills to clearly explain complex information.
  • •Proficiency editing and publishing web content, including HTML and web content management best practices.
  • •Ability to manage multiple projects with strong organization, prioritization, and time-management.
Experience:1+ yearsGISTechnical support content
Education:Bachelor's in Communications, Journalism, English, Marketing, GIS, or Technical Communications
Skills:CommunicationCollaborationOrganizationPrioritizationAnalytical thinking
Languages:English
Tech Stack:HTMLSalesforceArcGISWorkfront

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn