Senior Customer Success Manager, Managed Inference

Crusoe
San Francisco, New York
Workplace: OnsiteFull timeUSD 190,000 - 215,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Customer advocacy","Problem-solving"]

Own strategic customer relationships with AI-native teams deploying production inference workloads, ensuring they hit performance, reliability, latency, scalability, and cost-optimization goals. Serve as the technical liaison between customers and Crusoe’s engineering org, guiding deployments across managed inference and model serving platforms, including Kubernetes-based solutions. Monitor adoption and inference metrics, coordinate customer journeys with Product/Engineering, deliver training, and drive customer advocacy through success case studies.

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Crusoe
Crusoe
2 months ago

Senior Customer Success Manager, Managed Inference

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own strategic customer relationships with AI-native teams deploying production inference workloads, ensuring they hit performance, reliability, latency, scalability, and cost-optimization goals. Serve as the technical liaison between customers and Crusoe’s engineering org, guiding deployments across managed inference and model serving platforms, including Kubernetes-based solutions. Monitor adoption and inference metrics, coordinate customer journeys with Product/Engineering, deliver training, and drive customer advocacy through success case studies.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain strong, long-lasting customer relationships, understanding business needs and technical requirements.
  • •Own strategic relationships with AI-native customers deploying production inference workloads to meet performance, reliability, latency, scalability, and cost objectives.
  • •Provide technical guidance and support for implementation and optimization of cloud-based AI/ML solutions, including Kubernetes solutions.
  • •Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
  • •Monitor customer adoption and inference consumption metrics (latency, uptime, capacity utilization) and coordinate with Product and Engineering to define customer journeys and influence roadmap priorities.

Pay and Benefits

Salary: USD 190,000 - 215,000 annually
Equity and Bonus:Equity
Perks:RsusHealth InsuranceDentalVisionPaid LeavePaid Parental401kLearning BudgetCommuter BenefitsCell PhoneTravel AllowanceMeal Allowance

Key Requirements

  • •Bachelor’s degree in Business, Engineering, or a related field; advanced degree preferred.
  • •Proven experience in customer success or technical account management in a technology-driven environment.
  • •3+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.
  • •Experience managing strategic accounts running production AI workloads is strongly preferred.
  • •Strong technical foundation in cloud computing, AI, and ML, including inference workloads and model serving architectures with Kubernetes, containers, APIs, and GPU infrastructure.
Experience:3+ yearsEnterprise cloudAIMachine learningDeveloper platformInfrastructure
Education:Bachelor's
Skills:CommunicationPresentationRelationship buildingCustomer advocacyProblem-solving
Tech Stack:KubernetesContainersAPIsGPUsLLMsRAGModel servingAutoscalingObservability

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor