Old Second Bancorp

2 months ago

NSL -Customer Service Representative I, II, III - Oakbrook

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide customer service support to Freedom Road Financial customers by phone for motorcycle and recreational vehicle loan servicing and payments. Verify and update customer account information, take payments when needed, research inquiries, and follow up to resolve concerns. Maintain accurate customer records and ensure compliance with policies and regulations. At higher levels, manage an inbox/voicemails and serve as a subject matter expert for escalated situations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take customer service phone calls, identify service needs, and respond to questions about loan information, payoff amounts, and general account maintenance.
•Verify customer account information and update customer details such as phone numbers and addresses.
•Answer customer questions, take payments when necessary, research inquiries, and follow up promptly to resolve concerns.
•Maintain customer records by noting details from call-in account messages and ensure compliance with policies, procedures, and regulations.
•For Level 2/3, administer the customer service inbox and monitor voicemails/emails, assist with training, and handle escalated situations as needed.

Pay and Benefits

Salary: USD 16.85 - 23.85 hourly

Key Requirements

•High school diploma (or equivalent) and one year of related experience for Level 1/2, or an equivalent combination of education and experience.
•High school diploma (or equivalent) and two years of related experience for Level 3, or an equivalent combination of education and experience.
•Must be able to work a flexible schedule inclusive of overtime to meet business needs.
•Demonstrate excellent oral and written communication and active listening skills.
•Maintain confidentiality, attention to detail, and accuracy in a fast-paced, heavy-call-volume environment.

Education:High School

Skills:CommunicationActive listeningAttention to detailConfidentialityProblem-solvingAbility to work independently

Languages:EnglishSpanish

Company Brief

Old Second Bancorp

Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Aurora, United States

Founded: 1871

Website LinkedIn

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Old Second Bancorp

2 months ago

NSL -Customer Service Representative I, II, III - Oakbrook

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Take customer service phone calls, identify service needs, and respond to questions about loan information, payoff amounts, and general account maintenance.
•Verify customer account information and update customer details such as phone numbers and addresses.
•Answer customer questions, take payments when necessary, research inquiries, and follow up promptly to resolve concerns.
•Maintain customer records by noting details from call-in account messages and ensure compliance with policies, procedures, and regulations.
•For Level 2/3, administer the customer service inbox and monitor voicemails/emails, assist with training, and handle escalated situations as needed.

Pay and Benefits

Salary: USD 16.85 - 23.85 hourly

Key Requirements

•High school diploma (or equivalent) and one year of related experience for Level 1/2, or an equivalent combination of education and experience.
•High school diploma (or equivalent) and two years of related experience for Level 3, or an equivalent combination of education and experience.
•Must be able to work a flexible schedule inclusive of overtime to meet business needs.
•Demonstrate excellent oral and written communication and active listening skills.
•Maintain confidentiality, attention to detail, and accuracy in a fast-paced, heavy-call-volume environment.

Education:High School

Skills:CommunicationActive listeningAttention to detailConfidentialityProblem-solvingAbility to work independently

Languages:EnglishSpanish

Company Brief

Old Second Bancorp

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Aurora, United States

Founded: 1871

Website LinkedIn