CRM Engineer - ServiceNow (global role) (Bydgoszcz, PL)

Atos
Poland
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Problem-solving","Analytical skills"]

Design, implement, and enhance ServiceNow HRSD and Shared Services solutions for enterprise clients. Configure HR Case/Knowledge Management, Employee Center, onboarding, lifecycle events, virtual agent, universal request, and employee self-service capabilities. Translate HR and employee-experience requirements into scalable workflows, integrate ServiceNow with HR systems, identity, payroll, and document platforms, and lead workshops, testing, governance, and deployment while supporting pre-sales activities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atos
Atos
4 hours ago

CRM Engineer - ServiceNow (global role) (Bydgoszcz, PL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Design, implement, and enhance ServiceNow HRSD and Shared Services solutions for enterprise clients. Configure HR Case/Knowledge Management, Employee Center, onboarding, lifecycle events, virtual agent, universal request, and employee self-service capabilities. Translate HR and employee-experience requirements into scalable workflows, integrate ServiceNow with HR systems, identity, payroll, and document platforms, and lead workshops, testing, governance, and deployment while supporting pre-sales activities.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, implement, and support ServiceNow HRSD and Shared Services solutions in complex enterprise environments.
  • •Configure and enhance HRSD modules including HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, Virtual Agent, Universal Request, and Employee Self-Service capabilities.
  • •Translate HR, employee experience, and shared-service requirements into scalable ServiceNow workflows, technical solutions, and employee journeys across key HR processes.
  • •Integrate ServiceNow with HRIS, payroll, identity management, document management, and enterprise platforms.
  • •Lead workshops and ensure high-quality delivery through testing, governance, deployment, documentation, and operational handover; support customer engagements and pre-sales activities.

Pay and Benefits

Perks:Health InsuranceLearning BudgetGym MembershipPaid Leave

Key Requirements

  • •At least 5 years of hands-on ServiceNow experience, including 3+ years working with ServiceNow HRSD.
  • •Proven experience delivering end-to-end ServiceNow HRSD implementations in enterprise environments.
  • •Strong knowledge of ServiceNow HRSD architecture, employee service processes, workflows, security, integrations, and reporting.
  • •Experience with HR Case and Knowledge Management, Employee Center, Enterprise Onboarding, Lifecycle Events, and shared-service operating models.
  • •Strong ServiceNow configuration and development skills, including JavaScript, Glide APIs, REST APIs, IntegrationHub, Import Sets, and Transform Maps.
Skills:CommunicationStakeholder managementProblem-solvingAnalytical skills
Certifications:CIS-HRServiceNow Certified Technical Architect (CTA)CSACADCIS
Languages:English
Tech Stack:ServiceNowHRSDHR CaseKnowledge ManagementEmployee CenterEnterprise OnboardingLifecycle EventsVirtual AgentUniversal RequestEmployee Self-ServiceJavaScriptGlide APIsREST APIsIntegrationHubImport SetsTransform MapsHRISIdentity managementPayrollDocument management

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn