Senior NOC Engineer

Freshworks
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Cross-functional collaboration"]

Ensure the health, stability, and uptime of production systems by monitoring infrastructure and applications in a 24/7 environment. Triage real-time alerts and outages, troubleshoot system, application, and network issues, and perform root cause analysis with corrective actions. Collaborate with engineering and product teams to improve observability and monitoring frameworks, and maintain SOPs/runbooks while meeting security, audit, and operational standards.

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FursaFursa
Freshworks
Freshworks
4 days ago

Senior NOC Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Ensure the health, stability, and uptime of production systems by monitoring infrastructure and applications in a 24/7 environment. Triage real-time alerts and outages, troubleshoot system, application, and network issues, and perform root cause analysis with corrective actions. Collaborate with engineering and product teams to improve observability and monitoring frameworks, and maintain SOPs/runbooks while meeting security, audit, and operational standards.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor production systems and applications to ensure uptime, performance, and availability.
  • •Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses.
  • •Conduct root cause analysis and implement corrective and preventive actions.
  • •Troubleshoot escalated system, application, and network issues and support post-incident reviews/blameless postmortems.
  • •Collaborate with engineering and product teams to improve observability; develop/update SOPs, runbooks, and knowledge bases while maintaining compliance standards.

Key Requirements

  • •2+ years of hands-on Linux/Unix systems administration and network troubleshooting.
  • •Strong understanding of internet/network protocols including DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, and IPSec.
  • •Experience monitoring and managing applications such as Apache, Tomcat, and MySQL.
  • •Hands-on use of monitoring/logging and incident management tools (e.g., Nagios, Datadog, ELK, Splunk, PagerDuty, JIRA, ServiceNow).
  • •Practical experience with scripting/automation (Shell, Python, or Ruby) and familiarity with Docker, Kubernetes, CI/CD, and Terraform.
Experience:2+ years
Skills:CommunicationCross-functional collaboration
Languages:English
Tech Stack:LinuxUnixDNSDHCPTCP/IPNTPSMTPVPNHTTPSTLSIPSecApacheTomcatMySQLShellPythonRubyNagiosDatadogNew Relic

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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