Envoy

6 days ago

Customer Success Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead post-sales operations for a customer success organization by owning data, analytics, and executive reporting across churn, expansions, usage, customer health, NPS, and performance dashboards. Manage compensation and performance operations, drive operational excellence through automation and AI, and optimize the CS tech stack. Partner with Data, Product, Finance, Marketing, and GTM to execute large-scale cross-functional programs end-to-end, reporting to the Head of CS Operations.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own post-sales data and insights, including churn, expansions, product usage, customer health metrics, NPS, and team performance dashboards.
•Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations, translating complex datasets into actionable narratives.
•Manage CS compensation and performance operations such as quarterly compensation plans, SPIFFs, quota tracking, and attainment reporting.
•Drive operational excellence through automation and process optimization, leveraging AI tools and continuously improving the CS tech stack.
•Lead end-to-end rollout of large, cross-functional initiatives and processes, including structured program management, change management, and communications.

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Schedule:4-Day Week

Key Requirements

•3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
•Strong proficiency in Excel or Google Sheets, plus basic SQL proficiency.
•Experience with Salesforce (CRM), BI tools (Looker/Omni), and Customer Success tools (Vitally/Gainsight).
•Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking) and operationalizing NPS/customer feedback programs.
•Experience implementing/optimizing CS tooling and leading cross-functional projects from planning through execution.

Experience:3-5 yearsSaaSPost-sales operationsRevenue operations

Skills:AnalyticalCommunicationProject managementStakeholder managementSelf-starter

Tech Stack:SalesforceSalesforce CRMLookerOmniVitallyGainsightIntercomJiraExcelGoogle SheetsSQLNPSOmni/LookerLenelS2BrivoGenetecHoneywellCisco MerakiOktaMicrosoft Azure

Company Brief

Envoy

Provides workplace management software including visitor registration, desk and room booking, deliveries, and workplace safety tools to help companies manage modern office operations and hybrid work.

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Envoy

6 days ago

Customer Success Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own post-sales data and insights, including churn, expansions, product usage, customer health metrics, NPS, and team performance dashboards.
•Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations, translating complex datasets into actionable narratives.
•Manage CS compensation and performance operations such as quarterly compensation plans, SPIFFs, quota tracking, and attainment reporting.
•Drive operational excellence through automation and process optimization, leveraging AI tools and continuously improving the CS tech stack.
•Lead end-to-end rollout of large, cross-functional initiatives and processes, including structured program management, change management, and communications.

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Schedule:4-Day Week

Key Requirements

•3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
•Strong proficiency in Excel or Google Sheets, plus basic SQL proficiency.
•Experience with Salesforce (CRM), BI tools (Looker/Omni), and Customer Success tools (Vitally/Gainsight).
•Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking) and operationalizing NPS/customer feedback programs.
•Experience implementing/optimizing CS tooling and leading cross-functional projects from planning through execution.

Experience:3-5 yearsSaaSPost-sales operationsRevenue operations

Skills:AnalyticalCommunicationProject managementStakeholder managementSelf-starter

Tech Stack:SalesforceSalesforce CRMLookerOmniVitallyGainsightIntercomJiraExcelGoogle SheetsSQLNPSOmni/LookerLenelS2BrivoGenetecHoneywellCisco MerakiOktaMicrosoft Azure

Company Brief

Envoy

Provides workplace management software including visitor registration, desk and room booking, deliveries, and workplace safety tools to help companies manage modern office operations and hybrid work.

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor