Senior Welcomist - Boutique Milano

Hermes
Milan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Interpersonal communication","Leadership","Organizational abilities","Collaboration","Customer service orientation"]

Ensure an exceptional in-store client journey for Hermès visitors as a senior presence on the sales floor. Serve as a key reference for the Welcomist Team to maintain reception excellence and consistency, greet and personalize client experiences, manage queues via Hermès devices, and support sales colleagues with complex client requests. Coordinate with operations and stakeholders for reservations, after-sales service, and flawless in-store events, including supervising hospitality and catering.

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Hermes
Hermes
3 days ago

Senior Welcomist - Boutique Milano

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Job Summary

Ensure an exceptional in-store client journey for Hermès visitors as a senior presence on the sales floor. Serve as a key reference for the Welcomist Team to maintain reception excellence and consistency, greet and personalize client experiences, manage queues via Hermès devices, and support sales colleagues with complex client requests. Coordinate with operations and stakeholders for reservations, after-sales service, and flawless in-store events, including supervising hospitality and catering.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Welcome clients with a warm, genuine, hospitable greeting to ensure an excellent first impression.
  • •Build strong relationships with clients to understand needs and deliver a personalized experience.
  • •Act as a senior point of reference for the Welcomist Team, promoting best practices and ensuring consistent reception standards.
  • •Manage customer queues through a dedicated app on Hermès devices.
  • •Support complex client needs (returns, reservations, appointments, after-sales requests) and coordinate in-store events and hospitality activities, including catering and external suppliers.

Key Requirements

  • •Bachelor’s degree, preferably with a focus on linguistic hospitality, fashion, or luxury management.
  • •Fluency in Italian and English; a third language is an advantage.
  • •Proven experience in a Welcomist, Client Experience, Hospitality, or Front-of-House role, preferably in luxury retail.
  • •Experience coordinating teams, mentoring colleagues, or acting as a senior reference is a strong asset.
  • •Proficiency with Excel/IT tools, with strong professionalism, leadership, organization, and collaboration skills.
Experience:1+ yearsLuxury retailHospitalityClient experienceFront-of-house
Education:Bachelor's in linguistic hospitality, fashion or luxury management
Skills:Interpersonal communicationLeadershipOrganizational abilitiesCollaborationCustomer service orientation
Languages:ItalianEnglish
Tech Stack:ExcelIT tools

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn