Staff Experience Researcher

PayPal
Austin, Chicago
Workplace: OnsiteFull timeUSD 145,000 - 215,050 annuallyFunction: Research & Scientific (R&D)Education: bachelorsSkills: ["Communication","Collaboration","Stakeholder management","Data-driven decision making","Method-agnostic problem solving"]

Join the Checkout team to uncover user needs through survey research and user testing, translating insights into user-centered experiences across the end-to-end purchasing journey. You’ll plan and prioritize research programs, run more-complex analyses, design and optimize research methodologies, and lead cross-functional projects that improve customer experiences. You’ll also contribute to continuous improvements in research practices and efficiencies.

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FursaFursa
PayPal
PayPal
1 week ago

Staff Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Join the Checkout team to uncover user needs through survey research and user testing, translating insights into user-centered experiences across the end-to-end purchasing journey. You’ll plan and prioritize research programs, run more-complex analyses, design and optimize research methodologies, and lead cross-functional projects that improve customer experiences. You’ll also contribute to continuous improvements in research practices and efficiencies.
Location: Austin, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Develop plans and priorities to gather insights and make data-driven decisions to meet team performance.
  • •Perform more-complex analysis using specialized product knowledge and advanced business expertise.
  • •Lead functional projects and programs that enhance user experiences based on research findings.
  • •Design and implement research methodologies, including user testing, surveys, and data analysis to optimize data collection and testing.
  • •Contribute to continuous improvement of research practices and team efficiencies.

Pay and Benefits

Salary: USD 145,000 - 215,050 annually
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •7+ years relevant experience in market research, product strategy, and/or marketing, across client/brand-side and vendor-side.
  • •Experience conducting research among large enterprise merchant decision-makers and developers.
  • •Proven track record leading large-scale, vendor/partner-collaborative survey research programs.
  • •Comfort with ambiguity and the ability to work with stakeholders using a method-agnostic mindset.
Education:Bachelor's
Skills:CommunicationCollaborationStakeholder managementData-driven decision makingMethod-agnostic problem solving
Tech Stack:SPSSPythonRSAS

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn