NTT

12 hours ago

Field Engineer (Networking)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-line remote and onsite technical support and field engineering for client network incidents. Install and test fibre and copper cabling at data centre sites, respond to fault calls on customer network devices, and ensure infrastructure and related software are configured and operational. Log, track, and escalate issues as needed (including to L2 Field Engineer), coordinate dispatch in a rota, and manage handovers to maintain zero missed SLA conditions.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Install and test fibre and copper cabling between devices at customer data centre sites, including pre-terminated cabling where required.
•Attend network fault calls at customer sites and resolve device issues by repairing or replacing equipment.
•Fulfil a rota admin role for dispatch requests, coordinating in-country dispatching of engineers and/or parts as needed.
•Ensure assigned client infrastructure is configured, installed, tested, and operational, and that solution software is installed and configured per client requirements.
•Monitor, log, and track incidents/requests, proactively identify errors, and escalate to L2 Field Engineer or report to 3rd-party vendors when necessary, ensuring timely updates and handovers.

Key Requirements

•Installation and testing of fibre and copper cabling between devices in customer data centre sites, including pre-terminated cabling and structured cable infrastructure (tray work or trunking).
•Attending fault calls on network devices at customer sites and resolving issues by fixing or replacing devices, coordinating with remote client and support teams.
•Ability to manage standard and low-complexity incidents and complete routine, repetitive tasks using available information and standard practices.
•Experience investigating first-line support calls to identify root causes using knowledge articles, and responding/diagnosing alerts with timely escalation when required.
•Ability to update incidents with progress and resolution details using required platforms and follow shift handover procedures to maintain service continuity.

Skills:Proactive problem-solvingIncident managementStakeholder communicationDiagnosing faultsFollowing procedures

Tech Stack:FibreCopperStructured cable infrastructureTray workTrunkingNetwork devices

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT