Account Manager - Supply Operations - Poland

Delivery Hero
Warsaw
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Analytical skills","Autonomous execution","Persuasive communication","Collaboration"]

Own and grow Glovo’s 3PL (third-party logistics) relationships in Poland by designing and optimizing the 3PL framework, monitoring partner operational performance, profitability, and growth, and improving solution quality and scale. Manage daily partner communications and requests, ensure meticulous handling of 3PL and rider documentation for labor regulation compliance, and collaborate with Operations to enhance rider supply and user experience.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Account Manager - Supply Operations - Poland

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and grow Glovo’s 3PL (third-party logistics) relationships in Poland by designing and optimizing the 3PL framework, monitoring partner operational performance, profitability, and growth, and improving solution quality and scale. Manage daily partner communications and requests, ensure meticulous handling of 3PL and rider documentation for labor regulation compliance, and collaborate with Operations to enhance rider supply and user experience.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design and optimize the 3PL framework by defining next steps for each partner.
  • •Oversee daily relationships with 3PL partners, managing requests and ensuring optimal rider supply.
  • •Analyse partners’ operational performance, profitability, and growth to improve quality and scale solutions.
  • •Support Legal and Operations teams by managing 3PL and rider documentation to ensure compliance with labor regulations.
  • •Collaborate with Operations to improve rider experience and strengthen Glovo’s user experience in Poland.

Pay and Benefits

Perks:Health InsuranceRemote WorkPaid LeaveParental Leave

Key Requirements

  • •Previous experience in a fast-paced, demanding environment (e.g., consulting or the tech industry).
  • •Experience in the delivery or on-demand industry is a plus.
  • •Strong stakeholder management skills focused on prioritizing organizational objectives.
  • •Fluency in Polish and English.
  • •Strong analytical skills and the ability to challenge and debate issues while proposing creative solutions.
Experience:ConsultingTechDeliveryOn-demand
Skills:Stakeholder managementAnalytical skillsAutonomous executionPersuasive communicationCollaboration
Languages:PolishEnglish
Tech Stack:Google SuiteMicrosoft Office

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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