Store Advisor, Century City Mall

On Holding
Los Angeles
Workplace: OnsiteFull timeUSD 21.64 - 23.56 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Growth mindset","Resilience","Coachable","Communication","Team-first"]

Deliver a premium, individualized in-store fan experience as a brand ambassador, mastering the Cloud CX Premium service model and the 5 Steps of Service to build long-term brand loyalty. Support guests with elevated try-on rituals and personalized product education, manage retail operations with strong attention to detail (visual standards and accurate inventory), and contribute to community engagement and team collaboration. Reporting to the Store Leader, you help ensure every shift starts and ends with clear communication.

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FursaFursa
On Holding
On Holding
3 days ago

Store Advisor, Century City Mall

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Last checked: 5 hours agoStatus: Live

Job Summary

Deliver a premium, individualized in-store fan experience as a brand ambassador, mastering the Cloud CX Premium service model and the 5 Steps of Service to build long-term brand loyalty. Support guests with elevated try-on rituals and personalized product education, manage retail operations with strong attention to detail (visual standards and accurate inventory), and contribute to community engagement and team collaboration. Reporting to the Store Leader, you help ensure every shift starts and ends with clear communication.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver a premium, individualized fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service.
  • •Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations.
  • •Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management.
  • •Support community engagement and collaborative teamwork to strengthen the brand’s market position.
  • •Provide clear communication with the team to start and finish every shift together.

Pay and Benefits

Salary: USD 21.64 - 23.56 hourly
Perks:Health InsuranceDentalVision401kEmployee DiscountPaid Leave

Key Requirements

  • •1+ years of experience in retail, hospitality, or customer-facing environments delivering a quality experience.
  • •A growth mindset with the ability to learn new products/processes and remain resilient and coachable.
  • •Reliability and accountability, with consistent performance and adherence to retail standard operating procedures.
  • •Strong communication skills and a team-first spirit, including active engagement and asking clarifying questions.
  • •Ability to work night shifts, weekends, and some holidays.
Experience:1+ yearsRetailHospitalityCustomer-facing
Skills:Growth mindsetResilienceCoachableCommunicationTeam-first

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn