Digital Banking Lead (UAE Nationals Only)

Emirates Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: bachelorsSkills: ["Root cause analysis","Cross-functional collaboration","Process improvement","Incident management","Customer focus"]

Lead digital banking initiatives to improve mobile app ratings, customer satisfaction, and digital channel adoption. Own journey analytics, customer feedback, and market trend insights to enhance digital experiences. Monitor digital channel performance, manage incidents and service disruptions, and drive complaint resolution with root-cause analysis. Partner across IT, Product, Operations, and Customer Service to implement improvements, uphold SLAs/FCR, and support digital awareness and training content.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
2 days ago

Digital Banking Lead (UAE Nationals Only)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead digital banking initiatives to improve mobile app ratings, customer satisfaction, and digital channel adoption. Own journey analytics, customer feedback, and market trend insights to enhance digital experiences. Monitor digital channel performance, manage incidents and service disruptions, and drive complaint resolution with root-cause analysis. Partner across IT, Product, Operations, and Customer Service to implement improvements, uphold SLAs/FCR, and support digital awareness and training content.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Drive initiatives to improve mobile app ratings, customer satisfaction, and digital channel adoption.
  • •Analyze customer feedback, journey analytics, and market trends to enhance digital experiences.
  • •Monitor digital channel performance, manage incidents/disruptions, and minimize customer impact.
  • •Partner with IT, Product, Operations, and Customer Service to implement enhancements and ensure seamless customer experience.
  • •Lead complaint resolution across digital channels, conduct root-cause analysis, implement permanent fixes, and support SLAs and FCR improvement.

Pay and Benefits

Perks:Annual LeaveHealth InsuranceLearning BudgetBanking Facilities

Key Requirements

  • •Bachelor degree.
  • •2+ years of experience in digital channels.
  • •Ability to analyze customer feedback and journey analytics to identify digital experience opportunities.
  • •Experience monitoring digital channel performance and managing incidents and service issues.
  • •Experience partnering cross-functionally (IT, Product, Operations, Customer Service) to implement digital enhancements.
Experience:2+ yearsDigital bankingDigital channels
Education:Bachelor's
Skills:Root cause analysisCross-functional collaborationProcess improvementIncident managementCustomer focus
Tech Stack:Raqmi

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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