1 day ago

COBRA Support Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients, brokers, and participants, providing COBRA and Direct Billing administration in line with federal regulations. Support inbound calls and emails, clearly explain COBRA notices, timelines, payments, reporting, and coverage, and assist users with portal navigation and report interpretation. Accurately process elections, contact changes, dependents, subsidies, and direct billing updates while documenting interactions and following HIPAA/security guidelines.

Location: Massachusetts

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the first point of contact for clients, brokers, and participants for COBRA and Direct Billing support.
•Handle inbound calls and emails, explaining COBRA notices, timelines, payments, reporting, and coverage clearly.
•Assist users with navigating the COBRA & Direct Billing portal and running/interpreting reports.
•Process COBRA/Direct Billing changes including elections, removing dependents, dropping coverage, contact changes, subsidies, and account updates.
•Document interactions and follow security and HIPAA/privacy guidelines while working complex issues through to resolution.

Pay and Benefits

Salary: USD 40,000 - 50,000 annually

Perks:401kPaid Leave

Key Requirements

•6–12 months of direct COBRA administration experience (preferred).
•Experience with Direct Billing (preferred).
•Experience with the Alegeus WealthCare COBRA platform (strongly preferred).
•Experience with RingCentral (preferred).
•Proficient PC skills and ability to manage sensitive, confidential issues in a fast-paced environment.

Experience:COBRA administrationDirect BillingBenefits administrationCustomer support

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailOwnership

Languages:Spanish

Tech Stack:COBRA & Direct Billing PortalMicrosoft OfficeExcelOutlookSharePointTeamsRingCentralAlegeus WealthCare COBRA PlatformPhone systemEmail

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon