Sr Key Account Manager Portugal

Delivery Hero
Porto
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical skills","Commercial skills","Communication","Interpersonal skills","Project management"]

Own a portfolio of food partners in Porto and build strong, proactive relationships through partner meetings and business reviews. Track portfolio performance and KPIs, drive growth via promos, marketing activations, and menu optimization, and renegotiate commissions and sell partner assets. Ensure preferred partnerships improve Glovo content, develop churn prevention action plans, and enhance operational efficiency so partners deliver the best customer service.

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Delivery Hero
Delivery Hero
2 days ago

Sr Key Account Manager Portugal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own a portfolio of food partners in Porto and build strong, proactive relationships through partner meetings and business reviews. Track portfolio performance and KPIs, drive growth via promos, marketing activations, and menu optimization, and renegotiate commissions and sell partner assets. Ensure preferred partnerships improve Glovo content, develop churn prevention action plans, and enhance operational efficiency so partners deliver the best customer service.
Location: Porto
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain excellent relationships with partners through consistent communication, partner meetings, and business reviews.
  • •Evaluate and report portfolio performance and KPIs, taking actions to meet goals and company OKRs.
  • •Develop and execute partner growth plans via promo negotiations, marketing activations, and menu performance optimization (selling items, AOV, conversion rate, cross-selling, upselling).
  • •Ensure Glovo has the best content by signing preferred partnerships.
  • •Optimize revenue through commission renegotiation, sell partner assets, and develop churn and churned/inactive partner action plans.

Pay and Benefits

Perks:Health InsuranceGym MembershipHybrid WorkingParental LeaveLearning BudgetTherapy

Key Requirements

  • •At least 3 years of experience in high-performance account management or business consultancy.
  • •Bachelor’s degree in Business Administration, Marketing, or Industrial Engineering (preferred).
  • •Preferably experience in FMCG, food-hospitality, or on-demand delivery.
  • •Native Portuguese and English language skills.
  • •Comfortable with fast-paced, high-growth startup environments and strong proficiency with Google Docs, MS Office, and Excel.
Experience:3+ years
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering
Skills:Analytical skillsCommercial skillsCommunicationInterpersonal skillsProject management
Languages:PortugueseEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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