Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Relationship building","Organizational","Self-motivation"]

Serve as a trusted product expert to plumbing and HVAC contractor customers, engaging them at the counter, by phone, and via email to understand needs and recommend solutions. Drive sales through upselling, cross-selling, and promoting strategic products. Accurately locate parts using catalogs, computer systems, and manufacturer databases, process transactions, and manage special orders, back-orders, and delivery timelines while keeping the counter environment organized.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted product expert to plumbing and HVAC contractor customers, engaging them at the counter, by phone, and via email to understand needs and recommend solutions. Drive sales through upselling, cross-selling, and promoting strategic products. Accurately locate parts using catalogs, computer systems, and manufacturer databases, process transactions, and manage special orders, back-orders, and delivery timelines while keeping the counter environment organized.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Continuously learn and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Locate parts using catalogs, computer systems, and manufacturer databases, and provide accurate, timely information.
  • •Process transactions accurately while ensuring a positive customer experience, and handle special orders, back-orders, and order status follow-up.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Ability to lift up to 50 lbs. and stand for extended periods; digital literacy to learn new systems quickly.
Experience:0Plumbing/HVACCustomer serviceSales
Skills:CommunicationConsultative sellingRelationship buildingOrganizationalSelf-motivation
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn