Customer Success Manager - BytePlus (GenAI & SaaS)

ByteDance
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Stakeholder management","Technical guidance","Project delivery","Escalation management","Collaboration"]

Own technical customer relationships for key enterprise accounts in BytePlus post-sales, ensuring solutions map to customer business objectives. Provide hands-on technical guidance, share product application best practices, and lead delivery for cloud migration, deployment, and expansion projects. Serve as the escalation liaison for technical issues and maintain satisfaction through proactive problem-solving, while building thought leadership across Cloud, AI, and ML.

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FursaFursa
ByteDance
ByteDance
1 month ago

Customer Success Manager - BytePlus (GenAI & SaaS)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own technical customer relationships for key enterprise accounts in BytePlus post-sales, ensuring solutions map to customer business objectives. Provide hands-on technical guidance, share product application best practices, and lead delivery for cloud migration, deployment, and expansion projects. Serve as the escalation liaison for technical issues and maintain satisfaction through proactive problem-solving, while building thought leadership across Cloud, AI, and ML.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical point of contact for key enterprise accounts, building long-term relationships to align solutions with business objectives.
  • •Provide expert technical guidance during the post-sales phase and share product application best practices.
  • •Own and lead project delivery for cloud migration, deployment, and expansion projects, ensuring on-time completion and continuous support.
  • •Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs to maintain satisfaction.
  • •Contribute to technical documentation and internal best practices, and publish industry insight content across Cloud, AI, and ML.

Key Requirements

  • •Bachelor’s degree or above with 3+ years in technical customer-facing roles (e.g., Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager).
  • •Deep expertise in cloud or AI product suites from major global cloud providers (AWS, Azure, GCP).
  • •Collaborate effectively as a team player, setting clear goals and driving successful delivery.
  • •Prior success collaborating with digital-native businesses, ISVs, and systems integrators in e-commerce, media, gaming, or education.
  • •Proven track record managing large-scale migration and deployment projects in enterprise software or cloud ecosystems.
Experience:3+ yearsEnterprise softwareCloudAI/MLSaaSE-commerceMediaGamingEducation
Education:Bachelor's
Skills:Stakeholder managementTechnical guidanceProject deliveryEscalation managementCollaboration
Tech Stack:CloudAIMLAWSAzureGCP

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn