CarMax

4 weeks ago

Customer Relations - Coordinator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Work in person at CarMax’s Richmond headquarters to serve as the ultimate advocate for customers. You’ll manage escalated customer concerns, including high-risk and executive-level cases, and lead CarMax’s Iconic Issue Resolution process. Communicate via phone, social media, and written channels; maintain detailed case documentation; collaborate with Legal, Public Relations, Risk, and Accounting; and mentor peers while providing on-call support for urgent customer activity.

Location: Richmond

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Deliver exceptional customer service through phone, social media, and written communication.
•Manage escalated customer concerns, including high-risk and executive-level cases, using independent judgment.
•Lead CarMax’s Iconic Issue Resolution process by understanding customer needs and building genuine connections.
•Collaborate across departments (Legal, Public Relations, Risk, Accounting) to ensure seamless resolutions and uphold quality standards.
•Maintain accurate case documentation and provide on-call support for urgent customer activity, including social media engagement.

Pay and Benefits

Salary: USD 18.1 - 25.3 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Bachelor’s degree or equivalent work experience.
•2+ years of customer service experience in a customer-centric environment.
•Ability to work a flexible schedule, including nights and holidays.
•Strong problem-solving skills to develop innovative solutions.
•Excellent written and verbal communication skills for complex messaging across diverse audiences.

Experience:2+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingMentoringInfluencingCustomer advocacy

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Relations - Coordinator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Richmond

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Deliver exceptional customer service through phone, social media, and written communication.
•Manage escalated customer concerns, including high-risk and executive-level cases, using independent judgment.
•Lead CarMax’s Iconic Issue Resolution process by understanding customer needs and building genuine connections.
•Collaborate across departments (Legal, Public Relations, Risk, Accounting) to ensure seamless resolutions and uphold quality standards.
•Maintain accurate case documentation and provide on-call support for urgent customer activity, including social media engagement.

Pay and Benefits

Salary: USD 18.1 - 25.3 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Bachelor’s degree or equivalent work experience.
•2+ years of customer service experience in a customer-centric environment.
•Ability to work a flexible schedule, including nights and holidays.
•Strong problem-solving skills to develop innovative solutions.
•Excellent written and verbal communication skills for complex messaging across diverse audiences.

Experience:2+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingMentoringInfluencingCustomer advocacy

Company Brief

CarMax

Industry: Automotive

Website