L2 NOC Engineer

Thales
Austin
Workplace: HybridFull timeUSD 74,033.25 - 131,227 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsSkills: ["Communication","Documentation","Stakeholder coordination","Problem-solving"]

Provide advanced operational support for mission-critical identity and biometrics environments monitored by the Network Operations Center (NOC). Monitor production systems and dashboards, triage and troubleshoot L2 incidents, assess service impact, execute approved remediation via runbooks/SOPs, and coordinate escalations and major-incident response. Maintain accurate incident records, documentation, and shift handovers while working within SLAs, change control boundaries, and security/compliance requirements during scheduled shifts and on-call rotations.

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Thales
Thales
5 days ago

L2 NOC Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced operational support for mission-critical identity and biometrics environments monitored by the Network Operations Center (NOC). Monitor production systems and dashboards, triage and troubleshoot L2 incidents, assess service impact, execute approved remediation via runbooks/SOPs, and coordinate escalations and major-incident response. Maintain accurate incident records, documentation, and shift handovers while working within SLAs, change control boundaries, and security/compliance requirements during scheduled shifts and on-call rotations.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Serve as initial point of contact during NOC shifts, on-call rotations, maintenance windows, major incidents, and operational handoffs.
  • •Monitor production systems, infrastructure, applications, networks, alerts, logs, and dashboards to identify outages and service degradation.
  • •Perform L2 incident triage, service impact assessment, and approved corrective actions within access/change control boundaries.
  • •Execute runbooks and remediation activities to restore service or minimize customer impact.
  • •Escalate complex incidents and coordinate resolution efforts while maintaining incident records, reports, and knowledge base articles.
Travel: Low travel

Pay and Benefits

Salary: USD 74,033.25 - 131,227 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance

Key Requirements

  • •3+ years of experience in a NOC, SOC, technical support, or production systems/infrastructure operations environment.
  • •Troubleshoot application, server, network, database, cloud, or enterprise platform incidents using monitoring tools, logs, dashboards, and ticketing systems.
  • •Knowledge of incident management, escalation management, SLA tracking, change management, and operational handoffs.
  • •Follow runbooks for structured troubleshooting, document findings, and communicate status in time-sensitive environments.
  • •Experience with ITSM tools such as ServiceNow, Jira Service Management, Remedy, or equivalents.
Experience:3+ years
Skills:CommunicationDocumentationStakeholder coordinationProblem-solving
Certifications:ITIL FoundationNetwork+Security+Linux+
Tech Stack:ServiceNowJira Service ManagementRemedySplunkGrafanaNagiosSolarWindsZabbixDatadogDynatraceLinuxWindows ServerSQLITILNetwork+Security+Linux+AWSAzureMicrosoft

Eligibility

Nationality:US National
Security Clearance:CJISCFIUSDepartment of Justice

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn