HelloFresh

4 months ago

Senior Manager, Product Strategy & Innovation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead customer-centric product strategy and cross-functional initiatives to improve retention and the overall customer experience. Build and maintain a data-driven roadmap, partner across Culinary, Procurement, Tech and Operations, and translate insights into strategic actions that boost LTV and customer satisfaction.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Manager level

Key Responsibilities

•Be the Customer Experience Expert: Monitor and analyze key customer metrics, including Retention, Net Promoter Score (NPS), and qualitative feedback, to identify trends and friction points throughout the customer lifecycle.
•Drive Hypothesis-Based Research: Use a scientific approach to identify opportunities for improvement. Form hypotheses, gather data, and perform deep-dive research to prove (or disprove) what will move the needle for our customers.
•Lead Customer Advocacy: Act as the Voice of the Customer across the organization. Partner with Culinary, Procurement, Tech, and Operations to build a data-backed case to invest in customer-facing improvements.
•Own Strategic Scoping: Build and maintain a comprehensive roadmap of customer improvement initiatives. Forecast the retention impact of these projects and prioritize them based on business value.
•Master Cross-Functional Stakeholder Management: Navigate a complex organizational structure to align different teams behind a unified customer vision, ensuring that Customer First is a strategy.

Pay and Benefits

Salary: CAD 95,000 - 105,000 annually

Perks:Box DiscountHealth InsuranceDentalPaid LeaveParental LeaveLearning Budget

Key Requirements

•6+ years of professional experience in Product Management, Customer Experience (CX) Strategy, Management Consulting, or Marketing Analytics.
•4-year degree in Business, Psychology, Statistics, or a related field; an MBA is a plus.
•A proven track record of using data to drive retention improvements or product roadmaps.
•Advanced proficiency in data visualization and a strong comfort level with SQL or Python to extract insights.
•Experience with NPS and Voice of the Customer (VoC) metrics.

Experience:6+ yearsProduct managementCustomer experienceMarketing analytics

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingData visualization

Languages:English

Tech Stack:SQLPythonData visualization

Company Brief

HelloFresh

HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn

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HelloFresh

4 months ago

Senior Manager, Product Strategy & Innovation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Manager level

Key Responsibilities

•Be the Customer Experience Expert: Monitor and analyze key customer metrics, including Retention, Net Promoter Score (NPS), and qualitative feedback, to identify trends and friction points throughout the customer lifecycle.
•Drive Hypothesis-Based Research: Use a scientific approach to identify opportunities for improvement. Form hypotheses, gather data, and perform deep-dive research to prove (or disprove) what will move the needle for our customers.
•Lead Customer Advocacy: Act as the Voice of the Customer across the organization. Partner with Culinary, Procurement, Tech, and Operations to build a data-backed case to invest in customer-facing improvements.
•Own Strategic Scoping: Build and maintain a comprehensive roadmap of customer improvement initiatives. Forecast the retention impact of these projects and prioritize them based on business value.
•Master Cross-Functional Stakeholder Management: Navigate a complex organizational structure to align different teams behind a unified customer vision, ensuring that Customer First is a strategy.

Pay and Benefits

Salary: CAD 95,000 - 105,000 annually

Perks:Box DiscountHealth InsuranceDentalPaid LeaveParental LeaveLearning Budget

Key Requirements

•6+ years of professional experience in Product Management, Customer Experience (CX) Strategy, Management Consulting, or Marketing Analytics.
•4-year degree in Business, Psychology, Statistics, or a related field; an MBA is a plus.
•A proven track record of using data to drive retention improvements or product roadmaps.
•Advanced proficiency in data visualization and a strong comfort level with SQL or Python to extract insights.
•Experience with NPS and Voice of the Customer (VoC) metrics.

Experience:6+ yearsProduct managementCustomer experienceMarketing analytics

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingData visualization

Languages:English

Tech Stack:SQLPythonData visualization

Company Brief

HelloFresh

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn