HSBC

1 week ago

Senior Associate - GBB Client Servicing, GSC Cairo (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide servicing for commercial banking customers by handling everyday banking queries over the telephone and through digital channels. Deliver a customer-centric experience by actively listening, responding quickly, and resolving issues at first contact. Build relationships that support customers’ journeys and growth opportunities, while demonstrating operational risk awareness, managing financial crime risk, and contributing to process improvements within the Cairo team.

Location: Cairo

Workplace: Hybrid

Employment Type: Full time · 12 months

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Correspond with commercial banking customers and support them with everyday banking queries.
•Build relationships by listening to customer needs and delivering solutions that help grow their business.
•Deliver customer-centric service using technology and demonstrations of digital servicing solutions.
•Resolve customers’ queries at first point of contact with end-to-end ownership.
•Identify FIV customers and record data accurately, ensuring appropriate services or solutions and supporting risk and process requirements.

Key Requirements

•Build rapport with customers using excellent verbal communication skills while identifying business growth opportunities.
•Collaborate as a team player to deliver on common goals.
•Use strong problem-solving skills to think on your feet and create solutions for customers.
•Take ownership of all customer interactions and be self-led in learning and improvement.
•Demonstrate good written and verbal communication skills to maintain productive dialogue with internal and external customers.

Skills:CommunicationTeamworkProblem-solvingOwnershipTime management

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Senior Associate - GBB Client Servicing, GSC Cairo (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Hybrid

Employment Type: Full time · 12 months

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Correspond with commercial banking customers and support them with everyday banking queries.
•Build relationships by listening to customer needs and delivering solutions that help grow their business.
•Deliver customer-centric service using technology and demonstrations of digital servicing solutions.
•Resolve customers’ queries at first point of contact with end-to-end ownership.
•Identify FIV customers and record data accurately, ensuring appropriate services or solutions and supporting risk and process requirements.

Key Requirements

•Build rapport with customers using excellent verbal communication skills while identifying business growth opportunities.
•Collaborate as a team player to deliver on common goals.
•Use strong problem-solving skills to think on your feet and create solutions for customers.
•Take ownership of all customer interactions and be self-led in learning and improvement.
•Demonstrate good written and verbal communication skills to maintain productive dialogue with internal and external customers.

Skills:CommunicationTeamworkProblem-solvingOwnershipTime management

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn