Executive, Policy Servicing

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government Affairs & Public PolicyEducation: bachelorsSkills: ["Analytical","Problem-solving","Attention to detail","Multi-priority management","Communication","Stakeholder management","Customer-centric mindset"]

Manage life and non-life policy servicing requests and policy benefits requests, ensuring high-quality customer service and compliance with applicable regulations and internal SOPs. Assess reinstatement, policy changes, and policy benefits requests, including support for substandard cases with proper risk assessment. Resolve deferment issues on time and maintain audit readiness by updating procedures and minimizing non-conformities.

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FursaFursa
Allianz
Allianz
2 days ago

Executive, Policy Servicing

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Last checked: 14 hours agoStatus: Live

Job Summary

Manage life and non-life policy servicing requests and policy benefits requests, ensuring high-quality customer service and compliance with applicable regulations and internal SOPs. Assess reinstatement, policy changes, and policy benefits requests, including support for substandard cases with proper risk assessment. Resolve deferment issues on time and maintain audit readiness by updating procedures and minimizing non-conformities.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Mid level

Key Responsibilities

  • •Ensure delivery of quality customer service and achievement of service standards for policy servicing and policy benefits requests.
  • •Assess reinstatement and policy changes requests (financial and non-financial) and policy benefits requests.
  • •Assist in assessment on substandard cases and ensure proper risk assessment is done.
  • •Ensure deferment issues are handled on time and resolve all deferments on time.
  • •Ensure compliance with Financial Services Act 2013 (FSA 2013), SOPs, guidelines, and policies; update SOPs and minimize non-conformities for audits.

Key Requirements

  • •Bachelor's Degree in Insurance, Business Administration, Finance, or a related field.
  • •Minimum 2 years of experience in Life Insurance Operations, Policy Servicing, Underwriting, or related functions.
  • •Strong knowledge of policy administration, reinstatement processing, and policy benefit servicing.
  • •Knowledge of regulatory requirements including FSA 2013, Bank Negara Malaysia guidelines, and internal compliance standards.
  • •Good communication and stakeholder management skills with customer-centric mindset and proficiency in Microsoft Office applications.
Experience:Life insuranceInsurance operationsPolicy administration
Education:Bachelor's
Skills:AnalyticalProblem-solvingAttention to detailMulti-priority managementCommunicationStakeholder managementCustomer-centric mindset
Tech Stack:Microsoft OfficeChatGPT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn