Client Relations Agent (Fluent in Norwegian and English)

Hermes
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Customer service","Interpersonal skills","Communication","Organization","Stress management"]

Be the main point of contact for end customers across email, telephone, and digital channels, delivering a high-quality omnichannel experience. Based at the Brussels headquarters, you’ll advise customers, support store follow-up, and maintain strong customer relationships. You’ll provide detailed product information and clearly explain purchase, returns, and exchanges—ensuring service philosophy is upheld across Benelux-Nordics.

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FursaFursa
Hermes
Hermes
2 months ago

Client Relations Agent (Fluent in Norwegian and English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Be the main point of contact for end customers across email, telephone, and digital channels, delivering a high-quality omnichannel experience. Based at the Brussels headquarters, you’ll advise customers, support store follow-up, and maintain strong customer relationships. You’ll provide detailed product information and clearly explain purchase, returns, and exchanges—ensuring service philosophy is upheld across Benelux-Nordics.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a representative of Hermès, dedicated to customer satisfaction across Benelux-Nordics.
  • •Act as the main point of contact for customers via email, telephone, and other digital channels.
  • •Advise customers from the Brussels headquarters, providing a seamless omnichannel experience.
  • •Provide comprehensive product information (features, availability, reservations) and other useful details.
  • •Explain purchase, return, and exchange procedures and ensure follow-up with the relevant store.

Key Requirements

  • •Experience in the hotel, retail, or e-commerce sector, ideally with direct contact with an international clientele.
  • •Excellent verbal and written communication skills in Norwegian and English; knowledge of Swedish, Danish, or Finnish is a plus.
  • •Strong customer service mindset—empathetic, friendly, and focused on putting the customer first.
  • •Organized with the ability to set priorities, and strong interpersonal skills for bespoke solutions.
  • •Proficiency with a variety of software applications and the ability to handle multiple programs simultaneously.
Experience:6+ years
Skills:Customer serviceInterpersonal skillsCommunicationOrganizationStress management
Languages:NorwegianEnglishSwedishDanishFinnish

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn