Customer Relationship Professional with German (m/f/d) - hybrid

Honeywell
Poland
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Communication","Relationship-building","Teamwork","Ownership","Follow-through"]

Own customer relationships by providing exceptional customer service and support to drive satisfaction, retention, and revenue growth through upselling and cross-selling opportunities. Serve as the main point of contact for complex customer queries and process issues, support and train other representatives, run reports and analysis, and back up the supervisor. Manage customer onboarding and operational training, monitor KPIs, and contribute to process standardization and continuous improvement using HOS methodology.

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Honeywell
Honeywell
1 day ago

Customer Relationship Professional with German (m/f/d) - hybrid

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own customer relationships by providing exceptional customer service and support to drive satisfaction, retention, and revenue growth through upselling and cross-selling opportunities. Serve as the main point of contact for complex customer queries and process issues, support and train other representatives, run reports and analysis, and back up the supervisor. Manage customer onboarding and operational training, monitor KPIs, and contribute to process standardization and continuous improvement using HOS methodology.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional customer service and support to build and maintain strong customer relationships, driving customer satisfaction and loyalty.
  • •Act as the main point of contact for complex top customer queries and serve as a process subject matter expert by identifying process gaps.
  • •Support customer onboarding and operational training for new team members, and participate in tier meetings to monitor progress against KPIs.
  • •Run reports and analysis, share knowledge via SOPs/standard work, and provide escalations support with supervisor backup.
  • •Drive continuous improvement and process standardization using Honeywell Operating System (HOS) methodology, focusing on Kaizen/Agile and analytics.

Pay and Benefits

Perks:ParkingHealth InsuranceLife InsuranceMultisport Card

Key Requirements

  • •Business-fluent written and spoken English and German (a must).
  • •3+ years of customer support and/or equivalent experience in supply chain, order management, OtC, sales, or logistics.
  • •Strong knowledge of CRM/ERP business processes with SAP required.
  • •High proficiency with MS Office (Excel, Word, Outlook, PowerPoint, Teams).
  • •Strong communication skills and ability to build relationships and networks.
Experience:3+ yearsSupply chainOrder managementLogistics
Skills:CommunicationRelationship-buildingTeamworkOwnershipFollow-through
Languages:EnglishGerman
Tech Stack:SAPCRMERPMS OfficeExcelWordOutlookPowerPointTeams

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor