Customer Success Manager - Canada

Samsara
Toronto
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Relationship building","Problem-solving","Emotional intelligence","Diplomacy"]

Samsara is seeking a Customer Success Manager in Canada to partner with top customers, understand fleet challenges, and tailor the IoT platform to their needs. You’ll collaborate cross-functionally with Sales, Support, Sales Engineering, and Product, guiding customers to maximize value while supporting long-term relationships in a hyper-growth environment.

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Samsara
Samsara
4 months ago

Customer Success Manager - Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Samsara is seeking a Customer Success Manager in Canada to partner with top customers, understand fleet challenges, and tailor the IoT platform to their needs. You’ll collaborate cross-functionally with Sales, Support, Sales Engineering, and Product, guiding customers to maximize value while supporting long-term relationships in a hyper-growth environment.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • •Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
  • •Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
  • •Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • •Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceParental LeaveRemote WorkLearning BudgetEquity

Key Requirements

  • •2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred
  • •This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • •Customer travel is expected. Up to 0-15%
  • •Experience supporting or working with technical products
  • •Solutions-oriented with strong problem-solving skills
Experience:2-4 yearsSaaSIoTCustomer SuccessAccount management
Education:Bachelor's
Skills:CommunicationRelationship buildingProblem-solvingEmotional intelligenceDiplomacy
Languages:English

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn