SpaceX

2 months ago

Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Technical Operations Engineer for Starlink drives customer success by analyzing key user metrics, coordinating cross-functional remediation of issues, and owning product launches and software automation projects. You’ll bridge business and technical teams, dive into data analytics with Python/SQL, and apply first principles to optimize the SpaceX broadband offering across multiple customer sites.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
•Fix, delete, automate, or create new processes for fixing structural and emerging issues.
•Serve as product manager/project owner for feature launches and software automation projects.

Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 135,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveHolidaysSick TimeLife InsuranceDisability

Key Requirements

•Bachelor’s degree in an engineering discipline.
•2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Experience:2+ yearsSpaceTelecommunicationsSatellite

Education:Bachelor's

Skills:CommunicationAnalytical thinkingProblem-solvingCross-functional collaborationSelf-starter

Languages:English

Tech Stack:PythonSQLR

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Technical Operations Engineer, Customer Success (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
•Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
•Fix, delete, automate, or create new processes for fixing structural and emerging issues.
•Serve as product manager/project owner for feature launches and software automation projects.

Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 135,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveHolidaysSick TimeLife InsuranceDisability

Key Requirements

•Bachelor’s degree in an engineering discipline.
•2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Experience:2+ yearsSpaceTelecommunicationsSatellite

Education:Bachelor's

Skills:CommunicationAnalytical thinkingProblem-solvingCross-functional collaborationSelf-starter

Languages:English

Tech Stack:PythonSQLR

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn