Technical Operations Engineer, Customer Success (Starlink)

SpaceX
Redmond
Workplace: OnsiteFull timeUSD 100,000 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Cross-functional collaboration","Self-starter"]

Technical Operations Engineer for Starlink drives customer success by analyzing key user metrics, coordinating cross-functional remediation of issues, and owning product launches and software automation projects. You’ll bridge business and technical teams, dive into data analytics with Python/SQL, and apply first principles to optimize the SpaceX broadband offering across multiple customer sites.

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FursaFursa
SpaceX
SpaceX
4 months ago

Technical Operations Engineer, Customer Success (Starlink)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Technical Operations Engineer for Starlink drives customer success by analyzing key user metrics, coordinating cross-functional remediation of issues, and owning product launches and software automation projects. You’ll bridge business and technical teams, dive into data analytics with Python/SQL, and apply first principles to optimize the SpaceX broadband offering across multiple customer sites.
Location: Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
  • •Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
  • •Fix, delete, automate, or create new processes for fixing structural and emerging issues.
  • •Serve as product manager/project owner for feature launches and software automation projects.
Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 135,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveHolidaysSick TimeLife InsuranceDisability

Key Requirements

  • •Bachelor’s degree in an engineering discipline.
  • •2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
Experience:2+ yearsSpaceTelecommunicationsSatellite
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProblem-solvingCross-functional collaborationSelf-starter
Languages:English
Tech Stack:PythonSQLR

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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