Customer Experience Banker - 34th St Branch Canton, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Sales"]

Serve as a financial concierge for walk-in branch customers, retaining and growing consumer and business relationships. You’ll resolve customer issues, accurately process transactions, and balance daily while providing exemplary service. The role includes educating customers on deposit products, proactively identifying goals and needs, recommending appropriate banking products, and using disciplined follow-up and referral sourcing to deepen relationships. Adhere to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker - 34th St Branch Canton, OH

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in branch customers, retaining and growing consumer and business relationships. You’ll resolve customer issues, accurately process transactions, and balance daily while providing exemplary service. The role includes educating customers on deposit products, proactively identifying goals and needs, recommending appropriate banking products, and using disciplined follow-up and referral sourcing to deepen relationships. Adhere to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and help them understand and use these offerings.
  • •Proactively grow customer relationships using disciplined sales, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Refer and educate customers on other bank areas to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies while processing transactions accurately and balancing daily.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's degree.
  • •Experience in customer service in banking, financial services, or goal-driven retail sales (preferred 1+ year).
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Ability to adhere to operational, security, risk and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn