Implementation Technician

PAR Technology
New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois
Workplace: RemoteTemporaryUSD 20 - 22 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsEducation: associatesSkills: ["Communication","Problem-solving","Ownership","Accountability","Detail-oriented"]

Set up PAR OPS Insights & Delivery customers for the +Recovery and Delivery products by configuring and validating accounts, walking customers through setup via calls/phone/email, and training them to use the platform. Monitor progress, track reporting, troubleshoot and resolve issues using SQL queries and provided tools, and coordinate handoffs for Delivery Finance customers to the Product team while contributing feedback to process improvements.

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PAR Technology
PAR Technology
4 days ago

Implementation Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Set up PAR OPS Insights & Delivery customers for the +Recovery and Delivery products by configuring and validating accounts, walking customers through setup via calls/phone/email, and training them to use the platform. Monitor progress, track reporting, troubleshoot and resolve issues using SQL queries and provided tools, and coordinate handoffs for Delivery Finance customers to the Product team while contributing feedback to process improvements.
Location: New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois
Workplace: Remote
Employment Type: Temporary
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Configure and validate new customer setups for +Recovery and Delivery in PAR OPS Insights & Delivery.
  • •Walk customers through setup steps via Teams call, phone, or email.
  • •Train customers to access, navigate, and use the +Recovery and Delivery products.
  • •Monitor progress, follow up as needed, and maintain tracking/reporting systems.
  • •Monitor, troubleshoot, and resolve issues using SQL queries and other provided software; coordinate handoffs for Delivery Finance customers as needed.

Pay and Benefits

Salary: USD 20 - 22 hourly

Key Requirements

  • •Associate’s degree or equivalent work experience.
  • •3-5 years of customer service experience (or equivalent).
  • •Experience supporting or implementing software products for external customers preferred.
  • •Comfort working with technical tools and troubleshooting methods, including SQL queries.
  • •Strong communication skills to present technical material clearly.
Experience:3-5 years
Education:Associate's
Skills:CommunicationProblem-solvingOwnershipAccountabilityDetail-oriented
Tech Stack:SQLMicrosoft OfficeSalesforceCloud CoachMS TeamsSpreadsheets

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn