Manager, Claims Operations for Phoenix Auto Non-Injury Claims (Core)

USAA
Phoenix
Workplace: OnsiteFull timeUSD 103,450 - 186,210Function: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Initiative","Coaching","Customer service","Decision-making"]

Manage auto and non-injury claims operations and accountable for member-service employees who investigate, evaluate, and negotiate claims. Coach and develop teams through regular feedback, inspect claim file quality, and drive process improvements that enhance operational effectiveness and member experience. Lead escalations, ensure adherence to policies and frameworks, and execute operational risk management and regulatory compliance training. Hire, develop, and support employee career progression while making data-informed decisions.

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FursaFursa
USAA
USAA
2 days ago

Manager, Claims Operations for Phoenix Auto Non-Injury Claims (Core)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage auto and non-injury claims operations and accountable for member-service employees who investigate, evaluate, and negotiate claims. Coach and develop teams through regular feedback, inspect claim file quality, and drive process improvements that enhance operational effectiveness and member experience. Lead escalations, ensure adherence to policies and frameworks, and execute operational risk management and regulatory compliance training. Hire, develop, and support employee career progression while making data-informed decisions.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and hold accountability for auto and other claims operations member service employees serving members and resolving claims.
  • •Inspect and review quality of claim files and provide feedback; coach employees to ensure consistent execution.
  • •Identify opportunities to improve operational effectiveness, member experiences, and processes; lead process and organizational changes.
  • •Monitor workload volumes, staffing, and training needs; handle escalations and make decisions based on policy.
  • •Ensure risks and compliance requirements are effectively identified, measured, monitored, and controlled; support hiring and employee development.

Pay and Benefits

Salary: USD 103,450 - 186,210
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeaveAdoption Assistance

Key Requirements

  • •Bachelor’s degree OR 4 years of relevant education and/or experience in claims.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory, or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquisition and maintenance of an applicable insurance adjuster license within 6 months of starting the role.
Experience:InsuranceClaimsMilitaryCustomer service
Education:Bachelor's
Skills:LeadershipInitiativeCoachingCustomer serviceDecision-making
Licenses:Insurance adjuster license
Certifications:Insurance adjuster license

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn