NTT

5 days ago

Desktop Support Associate-Helpdesk

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide first-level, front-line support in a 24x7x365 call center environment for patient portal and technical helpdesk needs. Handle inbound calls from patients and users, resolve most issues at first level, and escalate complex application or technical problems. Follow scripts and workflows, maintain a quiet private workspace, and work shift schedules with possible nights, weekends, and holidays.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Respond to inbound patient portal and technical support service desk calls, addressing workflow issues, application errors, access, and functionality.
•Provide professional, high-quality customer service by following scripts, workflows, and corporate policies and procedures.
•Deliver first point of contact technical support for login and technical assistance, ensuring smooth healthcare operations.
•Escalate complex technical and application issues to the appropriate teams when needed.
•Identify and suggest improvements to patient experience while reading screens and staying in the phone queue during assigned shifts.

Key Requirements

•High school diploma or equivalent.
•1 to 3 years of customer service experience, preferably in a contact center or medical environment.
•1 to 3 years of experience analyzing and solving customer problems.
•Ability to communicate technical information clearly to non-technical users.
•Strong organizational skills and attention to detail.

Experience:1-3 years

Education:High School

Skills:Problem-solvingCommunicationOrganizational skillsAttention to detailInterpersonal skillsService philosophyActive listeningAbility to work in a fast-paced environment

Languages:English

Tech Stack:Two-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT