Customer Success Manager Senior Specialist

Amadeus
Miami
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Strategic mindset","Proactive mindset","Business acumen"]

Own the post-sales customer journey for medium/large travel accounts, driving up-front alignment, adoption, and measurable value realization. Partner with customers and internal teams to co-create success plans, track KPIs, manage customer health, and lead go-live and business reviews. Proactively problem-solve and coordinate experts when technical issues arise, while supporting renewals and identifying expansion/upsell opportunities.

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FursaFursa
Amadeus
Amadeus
10 hours ago

Customer Success Manager Senior Specialist

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the post-sales customer journey for medium/large travel accounts, driving up-front alignment, adoption, and measurable value realization. Partner with customers and internal teams to co-create success plans, track KPIs, manage customer health, and lead go-live and business reviews. Proactively problem-solve and coordinate experts when technical issues arise, while supporting renewals and identifying expansion/upsell opportunities.
Location: Miami
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive up-front customer alignment and goal-setting, including internal handovers to understand account plans and context.
  • •Orchestrate Amadeus roles to design programs with decision makers and co-create success plans and KPIs.
  • •Ensure early adoption and usage by leading go-live alignment and conducting proactive check-ins during the first 90 days.
  • •Manage ongoing customer health by reviewing adoption/usage metrics and problem-solving to keep performance on target.
  • •Support renewals and expansion (upsell) by identifying opportunities and partnering with Pre-Sales and Account Management.

Key Requirements

  • •Bachelor’s degree in business, Engineering, Technology, or equivalent work experience.
  • •Minimum of 7 years of successful customer-facing experience engaging stakeholders at all levels.
  • •Proficiency in Amadeus products; ability to extract and present solution value to customers.
  • •Communication skills to translate complex information for non-technical stakeholders.
  • •Proactive, strategic problem-solving mindset and ability to develop internal and customer networks.
Experience:7+ yearsTravel technologyTravel industry
Education:Bachelor's in business, Engineering, Technology
Skills:CommunicationProblem-solvingStrategic mindsetProactive mindsetBusiness acumen
Tech Stack:ExcelPowerPoint

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn