Customer Support Operations Consultant
Ciena
United States, Buenos Aires
Workplace: RemoteFull timeUSD 100,700 - 160,900 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Presentation","Stakeholder management","Negotiation"]Lead ITIL-aligned service design and pre-sales support for Ciena Managed Services. Drive pipeline growth, craft opportunity-specific materials, and coordinate end-to-end pre-sales activities with sales teams while shaping incident, problem, change, configuration, release, and service-request processes to improve customer experience and deal execution.
