Customer Success Manager

MongoDB
Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Influence","Accountability","Program thinking","Problem-solving"]

Help thousands of MongoDB customers adopt the platform and reach business outcomes through proactive, scalable engagement. Drive onboarding and consumption/value realization using adoption telemetry and milestone-based strategies, forecast retention and revenue realization, and maintain accurate customer insight systems. Partner with cross-functional teams (Sales, Product, Services, Support, Training) to advocate for customers, improve programs, and deliver measurable impact across your portfolio.

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FursaFursa
MongoDB
MongoDB
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Help thousands of MongoDB customers adopt the platform and reach business outcomes through proactive, scalable engagement. Drive onboarding and consumption/value realization using adoption telemetry and milestone-based strategies, forecast retention and revenue realization, and maintain accurate customer insight systems. Partner with cross-functional teams (Sales, Product, Services, Support, Training) to advocate for customers, improve programs, and deliver measurable impact across your portfolio.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Scale customer onboarding using product adoption telemetry to monitor early deployment health and mitigate configuration risks, guiding customers to prescriptive best practices.
  • •Drive consumption and value realization through 1:1 and 1:many engagements (e.g., targeted campaigns, webinars, office hours) using data-driven insights.
  • •Own account plan elements that improve customer maturity and lifetime value, retention, and revenue realization across thousands of customers.
  • •Track and report progress against key outcomes, forecast retention and realization to senior leadership, and identify expansion opportunities with presales teams.
  • •Advocate for customers internally and coordinate with Sales, Product, Services, Support, and Training to strengthen customer health, satisfaction, and adoption outcomes.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

  • •5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management).
  • •3+ years accountable for customer health and revenue realization across a portfolio; experience with scaled or pooled portfolios is a plus.
  • •Experience designing workflows/engagement strategies using AI or automation-driven tools.
  • •Excellent verbal and written communication skills to influence technical and business outcomes.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical experience.
Experience:5+ yearsTechnical customer successSolutions engineeringProfessional servicesTechnical account managementConsumption-based products
Education:Bachelor's
Skills:CommunicationInfluenceAccountabilityProgram thinkingProblem-solving
Languages:English
Tech Stack:MongoDBMongoDB AtlasProduct adoption telemetryAI-driven toolsAutomation

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn