PWI Advance Technical Specialist

HP
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: bachelorsSkills: []

Oversee critical technology areas and strategic customer groups, delivering strategic account support with advanced technical and operational expertise. Evaluate and align support plans to organization service solutions, cultivate relationships with complex accounts, and act as a trusted advisor in service delivery. Design and execute support solutions, contribute to methods and initiatives impacting regional business strategy, and mentor lower-level employees while managing customer expectations through escalations.

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FursaFursa
HP
HP
2 days ago

PWI Advance Technical Specialist

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Last checked: 16 hours agoStatus: Live

Job Summary

Oversee critical technology areas and strategic customer groups, delivering strategic account support with advanced technical and operational expertise. Evaluate and align support plans to organization service solutions, cultivate relationships with complex accounts, and act as a trusted advisor in service delivery. Design and execute support solutions, contribute to methods and initiatives impacting regional business strategy, and mentor lower-level employees while managing customer expectations through escalations.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Oversee multiple critical or high-risk technology areas or customer groups to devise customer-oriented solutions using technical proficiency and business insight.
  • •Deliver strategic account support by maintaining advanced technical and operational prowess and staying abreast of industry dynamics.
  • •Evaluate support plans based on business indicators and align them with the organization’s service solutions.
  • •Cultivate and expand relationships with complex and strategic customer accounts to nurture growth.
  • •Design and execute support solutions, lead comprehensive solution planning and execution, and manage customer expectation during escalations while mentoring lower-level employees.

Key Requirements

  • •Four-year/graduate degree in Computer Science, Information Systems, or a related discipline, or commensurate experience.
  • •Typically 7-10 years of work experience, preferably with HP products in a customer base/account management or customer support role.
  • •Experience with on-site customer support and mission-critical systems or related fields.
  • •Advanced technical proficiency with awareness of industry dynamics to support customer-oriented solutions.
  • •Ability to resolve business issues independently and establish policies using independent judgment.
Experience:7-10 years
Education:Bachelor's in Computer Science, Information Systems (or related discipline)

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn