Integration Specialist - Municipal Metering (Remote California)

Ferguson
California
Workplace: RemoteFull timeUSD 3,375 - 8,433.7Function: Government & Public AdministrationEducation: bachelorsSkills: ["Communication","Problem-solving","Organizational skills","Presentation skills","Documentation"]

Provide high-quality technical support for municipal metering systems, serving as a primary resource for customer troubleshooting via remote sessions, phone, and tickets. Monitor and resolve support cases, document findings, and escalate when needed. Assist with Neptune 360 integrations, APIs, import/export processes, and AMI/gateway issue resolution. Deliver customer and internal training, collaborating closely with Support, Sales, and Project Management.

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Ferguson
Ferguson
1 day ago

Integration Specialist - Municipal Metering (Remote California)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide high-quality technical support for municipal metering systems, serving as a primary resource for customer troubleshooting via remote sessions, phone, and tickets. Monitor and resolve support cases, document findings, and escalate when needed. Assist with Neptune 360 integrations, APIs, import/export processes, and AMI/gateway issue resolution. Deliver customer and internal training, collaborating closely with Support, Sales, and Project Management.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Serve as a primary technical support resource for customers using Neptune systems nationwide, troubleshooting via remote sessions, phone, and tickets.
  • •Monitor and manage support tickets to ensure timely resolution and strong customer communication, and document interactions, steps, and outcomes.
  • •Support system integrations and implementations for municipal customers, including Neptune 360 integrations, APIs, import/export processes, and third-party connections.
  • •Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level problems.
  • •Collaborate with internal teams (Support, Sales, and Project Management), deliver training, and assist with advanced troubleshooting across hardware, communications, software, and data.
Travel: Medium travel

Pay and Benefits

Salary: USD 3,375 - 8,433.7
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •Experience in a customer service or technical support environment required.
  • •Strong technical troubleshooting and problem-solving skills across hardware, communications, software, and data to identify root cause.
  • •Experience with system integrations, APIs, web services, or software-to-software data exchange preferred.
  • •Experience troubleshooting networked hardware, gateways, communications equipment, and IoT/telemetry systems preferred.
  • •Excellent verbal and written communication skills, with strong organizational ability to manage multiple priorities and ticket volume.
Experience:Customer supportTechnical supportSystem integrationsAPIsIoT/telemetryMunicipal water utilities
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizational skillsPresentation skillsDocumentation
Tech Stack:Neptune systemsNeptune 360APIsWeb servicesImport/exportThird-party integrationsAMIAMRGatewaysUtility billingCISCRMSalesforceZoho DeskMicrosoft OfficeOutlookWordExcelPowerPointSharePoint

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn