IT Support Specialist

The North Face
Warsaw
Workplace: HybridFull timePLN 84,480 - 105,600 annuallyFunction: Customer Support (Service Desk)Skills: ["Strong analytical skills","Interpersonal skills","Team-oriented","Proactive","Work independently"]

Provide advanced 1st and 2nd line IT support for VF end users across Warsaw and selected countries in Northern and Western Europe. Troubleshoot moderate-complexity issues for devices, applications, access, and hardware; document and track incidents; install and support corporate hardware and software; support face-to-face and remote users; and help with new technology training and asset management. Hybrid role with 3 days in the office.

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The North Face
The North Face
3 days ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced 1st and 2nd line IT support for VF end users across Warsaw and selected countries in Northern and Western Europe. Troubleshoot moderate-complexity issues for devices, applications, access, and hardware; document and track incidents; install and support corporate hardware and software; support face-to-face and remote users; and help with new technology training and asset management. Hybrid role with 3 days in the office.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide advanced 1st and 2nd line technical support and troubleshooting for end users across Poland and selected Northern/Western Europe countries.
  • •Support end users with computer, application, system, device, access, and hardware issues.
  • •Identify, triage, and resolve moderate-complexity technical problems; document, track, and monitor incidents.
  • •Install and support corporate hardware and required software (desktops, laptops, printers, phones, tablets).
  • •Support face-to-face and remote users, assist with new technology training, and manage IT assets and stockroom inventory.
Travel: Low travel

Pay and Benefits

Salary: PLN 84,480 - 105,600 annually

Key Requirements

  • •Preferably education in IT or technological fields.
  • •3 years’ work experience in an IT environment with knowledge of workstation hardware and software (printers, networks, smartphones).
  • •Fluent English; knowledge of other languages is an asset.
  • •Strong analytical and interpersonal skills, with a proactive team-player mindset.
  • •Working knowledge of LAN/WAN and strong computer hardware/software troubleshooting skills.
Experience:IT supportEnd user services
Education:
Skills:Strong analytical skillsInterpersonal skillsTeam-orientedProactiveWork independently
Languages:English
Tech Stack:Microsoft OSMicrosoft Office 365Apple Mac OSIOSAndroidLANWANDesktopsLaptopsPrintersSmart phonesTablets

Company Brief

The North Face
Designs, manufactures, and sells outdoor apparel, footwear, and equipment for activities like mountaineering, hiking, and skiing. Known for technical performance gear and iconic outerwear, the brand serves consumers worldwide through retail and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Alameda, United States
Founded: 1966
WebsiteLinkedIn