Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Listening","Communication","Problem-solving","Customer-centric","Detail-oriented"]

Support customers at the bank branch by greeting them in the lobby, completing simple transactions using cash and digital-payment tools, and demonstrating how to use mobile apps and ATMs. Provide personalized guidance within Citizens products and connect customers to Bankers for next steps. Follow all cash-handling and regulatory procedures while delivering exceptional service, solving customer issues, and helping build long-term customer relationships.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support customers at the bank branch by greeting them in the lobby, completing simple transactions using cash and digital-payment tools, and demonstrating how to use mobile apps and ATMs. Provide personalized guidance within Citizens products and connect customers to Bankers for next steps. Follow all cash-handling and regulatory procedures while delivering exceptional service, solving customer issues, and helping build long-term customer relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers and assist with simple transactions in the branch lobby.
  • •Demonstrate how to use the mobile app and ATMs to complete transactions.
  • •Provide personalized advice using knowledge of Citizens products and benefits, and connect customers to Bankers for next steps.
  • •Follow financial policies and procedures, including proper cash handling and relevant laws/regulations.
  • •Respond to questions/concerns, solve customer issues, and help build long-term customer relationships.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceRetirement BenefitsWellness StipendPaid Leave

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum 1 year demonstrated customer experience recommending and referring products/services.
  • •Strong listening and communication skills with the ability to ask questions and identify needs.
  • •Comfortable using digital technology and able to work branch hours (including weekends and evenings).
Experience:Banking
Education:High School
Skills:ListeningCommunicationProblem-solvingCustomer-centricDetail-oriented
Tech Stack:Mobile appATMsDigital payments

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website