Client Service Analyst - Livechat (Thai required)

Bybit
APAC
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Coaching","Problem-solving","Teamwork","Self-driven"]

Handle client inquiries via live chat and email, delivering efficient, high-quality customer service while staying up to date on product and market context. Triage and follow up on questions and complaints, identify operational issues and risks, and support smoother frontline coverage across shifts. Analyze performance data, prepare reports, and drive continuous improvement through coaching, case sharing, and process enhancements, stepping in personally when emergencies arise.

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Bybit
Bybit
1 day ago

Client Service Analyst - Livechat (Thai required)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle client inquiries via live chat and email, delivering efficient, high-quality customer service while staying up to date on product and market context. Triage and follow up on questions and complaints, identify operational issues and risks, and support smoother frontline coverage across shifts. Analyze performance data, prepare reports, and drive continuous improvement through coaching, case sharing, and process enhancements, stepping in personally when emergencies arise.
Location: APAC
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support clients on all inquiries via live chat or email and ensure an efficient, excellent customer service experience.
  • •Manage and follow up on inquiries and complaints, ensuring smooth frontline operations and flagging discrepancies or risks to management on time.
  • •Support leaders in supervising and managing manpower to ensure coverage for live chat and email operations, and coach team members to maintain KPIs.
  • •Continuously improve team performance and work efficiency by developing and executing hands-on process enhancements and error/incident prevention case sharing.
  • •Analyze performance data, prepare detailed reports with analysis and solutions, and act as a communication bridge across departments to ensure effective operations and collaboration.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •5-7 years of customer service experience, including 2-3 years of supervisory or management responsibilities.
  • •Strong familiarity with live chat and email frontline operations in fast-paced financial services, fintech, banking, investment, or call-center environments.
  • •Bachelor’s degree in finance, economics, mathematics, or a related field.
  • •Proficient in English and Thai for communication and writing to liaise with local market counterparts.
  • •Ability to work rotational shifts (5 days) including weekends and public holidays, with strong attention to numbers and statistics.
Experience:5-7 years
Education:Bachelor's in finance / economics / mathematics or any related capacity
Skills:CommunicationCoachingProblem-solvingTeamworkSelf-driven
Languages:EnglishThai

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn