Client Communications Manager

U.S. Bancorp
Minneapolis, Cincinnati
Workplace: HybridFull timeUSD 105,400 - 124,000 annuallyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Written communication","Verbal communication","Presentation skills","Stakeholder influence","Strategic thinking","Organizational skills","Collaboration","Adaptability","Project management"]

Develop and execute non-promotional client communication strategies that support business objectives and drive customer engagement. Lead complex multi-channel initiatives across email, direct mail, and in-experience messaging, collaborating with product, sales, and technical partners to ensure clarity, compliance, and brand alignment. Track KPIs, evaluate results, and optimize messaging using insights and AI-enabled tools to improve efficiency and speed to market.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
4 days ago

Client Communications Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Develop and execute non-promotional client communication strategies that support business objectives and drive customer engagement. Lead complex multi-channel initiatives across email, direct mail, and in-experience messaging, collaborating with product, sales, and technical partners to ensure clarity, compliance, and brand alignment. Track KPIs, evaluate results, and optimize messaging using insights and AI-enabled tools to improve efficiency and speed to market.
Location: Minneapolis, Cincinnati
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Develop and support communication goals and objectives for designated business lines.
  • •Create and deliver multi-channel communication strategies for customer retention and engagement, using channels such as email, direct mail, and in-experience messaging.
  • •Apply AI technology and other tools to increase efficiency and improve speed to market.
  • •Lead cross-functional teams to ensure strategy and content are clear, on-brand, and compliant, and provide guidance to business line leaders.
  • •Manage projects to completion on time and on budget, and evaluate KPIs to optimize messaging and performance.

Pay and Benefits

Salary: USD 105,400 - 124,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •Bachelor's degree or equivalent work experience.
  • •6+ years of related experience in marketing and marketing strategy with proven ability to deliver results.
  • •Experience in product marketing and/or communications (preferred).
  • •Strong proficiency with AI and other tools that improve efficiency and speed to market.
  • •Excellent written, verbal, and presentation skills with the ability to communicate effectively with leadership and manage multiple projects.
Education:Bachelor's
Skills:Written communicationVerbal communicationPresentation skillsStakeholder influenceStrategic thinkingOrganizational skillsCollaborationAdaptabilityProject management
Tech Stack:AI

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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