Aon

6 days ago

Client Manager, Commercial Insurance (SME)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Manage commercial insurance relationships for Small-Market Enterprise (SME) clients by servicing new business requests and supporting renewals. You’ll identify client exposures, recommend appropriate coverage solutions, and build strong partnerships with clients and carrier representatives. The role also includes preparing renewal marketing specifications and remarketing strategies, providing prompt customer service, networking locally, and working with backend service teams to oversee the renewal process.

Location: Calgary

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Service incoming new business requests while developing and maintaining relationships with clients and carrier representatives.
•Work closely with clients to identify exposures and advise on the appropriate solution for coverage needs.
•Develop marketing specifications and remarketing strategies for renewals of an assigned book of business.
•Provide prompt customer service (phone and email) for coverage, billing, claims reporting, audits, endorsements, and cancellations.
•Oversee the renewal process in coordination with backend service teams and maintain positive long-term client relationships.

Pay and Benefits

Perks:Annual BonusRrsp MatchingHealth Insurance

Key Requirements

•AB licensing is required, with additional licenses considered an asset.
•Typically 2+ years of commercial insurance and product line experience (servicing, broking, or underwriting).
•Experience placing various lines of coverage on SME to Mid-Market accounts.
•Confident, poised, and interactive client-facing communication with emotional intelligence.
•Strong analytical, problem-solving, and organizational skills with attention to detail and decision-making.

Experience:2+ yearsCommercial insuranceProperty and casualty

Skills:CommunicationEmotional intelligenceAnalytical thinkingOrganizational skillsAttention to detail

Licenses:AB licensing

Tech Stack:EPICMicrosoft OfficeWordExcelOutlook

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon