Associate Manager - HR Shared Services

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 3+ yearsEducation: bachelorsSkills: ["Detail-oriented","Reliability","Solution-oriented","Continuous improvement","Stakeholder management","People leadership","Collaboration","Communication","Presentation","Ability to work under pressure","Confidentiality","Compliance"]

Lead HR Shared Services operations by handling complex employee and manager queries across the employee lifecycle and post-separation processes. Collaborate with HRBPs, HRIS, Compensation, Benefits, and Payroll teams to resolve requests and escalations. Monitor service levels and workflows, drive continuous improvement, coach team members, and analyze reporting to enhance HR processes while maintaining compliance and accurate employee records.

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FursaFursa
Sutherland
Sutherland
4 days ago

Associate Manager - HR Shared Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead HR Shared Services operations by handling complex employee and manager queries across the employee lifecycle and post-separation processes. Collaborate with HRBPs, HRIS, Compensation, Benefits, and Payroll teams to resolve requests and escalations. Monitor service levels and workflows, drive continuous improvement, coach team members, and analyze reporting to enhance HR processes while maintaining compliance and accurate employee records.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Respond to complex employee and manager queries related to the employee lifecycle and post-separation.
  • •Lead and support HR operational activities to ensure accurate and timely service delivery.
  • •Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations.
  • •Monitor team performance, workflows, and service levels, driving continuous improvement and process enhancements.
  • •Coach and support team members; analyze reports and support HR projects while maintaining employee records, confidentiality, and compliance.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAnnual LeaveMeal AllowanceDiscountsTraining

Key Requirements

  • •Bachelor's degree or higher.
  • •3+ years of HR experience, including at least 2 years in a supervisory or people management role.
  • •Strong knowledge of end-to-end HR processes, Bulgarian National Revenue Agency requirements, and statutory compliance.
  • •Proactive, solution-oriented approach with a digital and continuous improvement mindset.
  • •Strong stakeholder management, collaboration, and people leadership skills; experience with SAP SuccessFactors is an advantage.
Experience:3+ years
Education:Bachelor's
Skills:Detail-orientedReliabilitySolution-orientedContinuous improvementStakeholder managementPeople leadershipCollaborationCommunicationPresentationAbility to work under pressureConfidentialityCompliance
Languages:BulgarianEnglish
Tech Stack:SAP SuccessFactorsMicrosoft OfficeWordExcelPowerPoint

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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