Customer Affairs Manager (SG)

Singapore Airlines
Singapore
ContractFunction: Data Science & Machine LearningExperience: 3-5 yearsEducation: bachelorsSkills: ["Emotional maturity","Interpersonal skills","Communication skills","Writing"]

Join the Customer Affairs Department within the Customer Services & Operations Division to manage and strengthen relationships with SIA customers. You will respond to customer feedback quickly, investigate root causes with internal business units, and help close service gaps. You’ll also take part in projects to raise customer service standards. The role requires emotional maturity, strong communication, and a flair for writing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Singapore Airlines
Singapore Airlines
1 day ago

Customer Affairs Manager (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join the Customer Affairs Department within the Customer Services & Operations Division to manage and strengthen relationships with SIA customers. You will respond to customer feedback quickly, investigate root causes with internal business units, and help close service gaps. You’ll also take part in projects to raise customer service standards. The role requires emotional maturity, strong communication, and a flair for writing.
Location: Singapore
Employment Type: Contract · 48 months
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Manage and build relationships with SIA customers.
  • •Attend to customer feedback promptly and take action to restore customer confidence.
  • •Collaborate with business units to determine causes of customer concerns and address servicing gaps.
  • •Participate in projects and initiatives to raise customer service standards.
  • •Support customer-facing operations within the Customer Affairs Department.

Key Requirements

  • •Possess a university degree.
  • •Emotional maturity and passion for customer service, with excellent interpersonal and communication skills.
  • •A flair for and enjoy writing.
  • •3 to 5 years’ working experience in customer service roles, or experience in the airline industry (advantage).
  • •Ability to work within a customer-facing role in the Customer Affairs Department.
Experience:3-5 yearsCustomer serviceAirline industry
Education:Bachelor's
Skills:Emotional maturityInterpersonal skillsCommunication skillsWriting

Company Brief

Singapore Airlines
Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Singapore, Singapore
Founded: 1972
WebsiteLinkedIn